Lee Magee Email & Phone Number

Integrate system functionality and process into new and existing tools while evaluating and recommending solutions. Work with team members to design, development and optimize cross module functionality.Gathered, documented Business requirements.Assisted in business process sessions and documentation of workflow.Created Business test scenarios and worked closely with IT in the creation of test cases for the new functionality and change requests.Reviewed and approved test strategies, test plans and test cases.Inspected completed test cases supporting User Acceptance Testing (UAT) to ensure the correct functionality was being delivered.Executed the Business User Certification (UCT) prior to General Availability of the new code.Documented and managed modifications and change requests.Managed testing issues through resolution and closer.

New Jersey

Over my 37 year career, I have held various positions with in. New Jersey Bell and AT&T.Worked in Data Systems, Engineering, Customer Care work center for Equipment, Headquarters for the Network. While working in a Customer Care center, managed teams of people both billing and telemarketing addressing incoming customer inquiry's.Provided support for debit and credit process for Network Inbound Services.Provided Analytic readout reports.Worked on task force projects supporting, Business Simplification and Future Mode of Operation utilizing Siebel software.