Mark Poitier work email
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Mark Poitier personal email
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Greetings and Salutations;I am an Cyber Security minded, IT Customer Support professional certified in Comp TIA Security+, Network+, A+ and a B.S. in Cyber Security from the University of Phoenix. I love learning about new and emerging threats cyber security wise, and the latest trends in IT in general, and I share what I learn of thru my network using hashtags to cast a wider net of folks viewing the information. I have previous experience working IT customer support, supporting companies such as Sephora, Salesforce, Workday, Stanford Healthcare (Emergency Room, Operating Rooms, Urgent Care, Maternal Child, and hospital office spaces), and the San Francisco Housing Authority. From my time supporting these organizations. I have amassed numerous recommendations speaking to my excellent customer service, troubleshooting, and overall customer delight. Providing whatever it is my customer needs. I am actively in the hunt for new IT customer support roles. And look forward to delivering excellent customer service to your organization, and employees - thank you!
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It TechnicianCompucomCalifornia, United States
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It Field AnalystStanford Health Care Jul 2022 - Jan 2024Palo Alto, California, Us• Handles new hire, and existing employees laptop requests, software request, software upgrade, loaner laptops, workstation towers, workstations on wheels, and patient clinic workstations setup. • Troubleshooting of DHCP, TCP/IP, DNS, and other networking issues related to laptops, workstations, printers, label makers, and mobile phones (iOS & Android).• Repaired/replaced and performed routine, and trouble related maintenance on hospital workstations on wheels workstations, printers, scanners, keyboard, mouse, monitor displays, and smartphones (iOS/Android) related issues -
Pc TechnicianUs Army Corps Of Engineers Oct 2021 - Jul 2022Washington, Dc, Us• Provided support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.• Supported customers as far as software installation, and configurations. VPN, and networking troubleshooting • Performed technical, operational, and training support to users of personal computers either by telephone, remotely or on-site for PC desktop hardware and software packages. -
MemberInfragard National (Inma) Oct 2016 - May 2022Washington, District Of Columbia, Us• InfraGard is a partnership between the FBI and members of the private sector. The InfraGard program provides a vehicle for seamless public-private collaboration with government that expedites the timely exchange of information and promotes mutual learning opportunities relevant to the protection of Critical Infrastructure. With thousands of vetted members nationally, InfraGard's membership includes business executives, entrepreneurs, military and government officials, computer professionals, academia and state and local law enforcement; each dedicated to contributing industry specific insight and advancing National Security. -
Mobility Operations Specialist #ItamSalesforce Dec 2020 - Oct 2021San Francisco, California, Us• Provisioned and configured Apple (iOS), and Android mobile devices for new hires and existing Salesforce employees.• Facilitated port requests, number transfers, change of responsibility, and number re- lease between employees and wireless carriers.• Supported and documented technical solutions, and tickets using internal ticketing system through “Support force”.• Assisted in inventory tracking, and documentation via intake of mobile phone assets from carriers, mobile phone upgrades for customers, and returned phones received via Salesforce mail room.• Assisted in moving inventory from different Salesforce buildings, in addition to drop- ping off mobile devices needed to be mailed out to customers via FedEx. -
Information Security Analyst (Soc)San Francisco Housing Authority Feb 2019 - Jul 2019San Francisco, California, Us• Monitored and protected network assets (servers, clients, routers, and VoIP phones) from cyber attacks using AlienVault, which is an asset discovery, vulnerability assessment, intrusion detection, behavioral monitoring, SIEM/event correlation, threat intelligence, and compliance monitoring tool. • Monitored network activity using NetFort, which performs network forensics, packet capture and data analytics, PCI-DSS compliance audits, web activity monitoring, and SMTP email monitoring. • Used Cisco IOS Command-Line Interface to configure Cisco Catalyst 3560 switches including updating the switches’ firmware and configuring ports and settings. • Managed network devices using SolarWinds, a tool that automates the configuration of network devices, performs vulnerability assessments, and audits configurations for compliance. -
Security Response Analyst (Soc) | Military Veteran Career Accelerator ProgramWorkday Feb 2017 - Jul 2017Pleasanton, California, Us• Monitored real-time threats via Splunk for suspicious activity such as unusual logins, unauthorized website clicks or downloads, unauthorized software installations on endpoints, and suspicious emails. • Utilized security data collection tools to triangulate specific user endpoints and remediate any threats to Workday IT networks. • Trained incoming staff and existing employees/end-users to detect phishing emails designed to trick recipients into downloading/clicking on harmful attachments or divulging sensitive information. -
It Analyst (Field Support Technician)Sephora Aug 2016 - Jan 2017Neuilly Sur Seine, Ile De France, Fr• Imaged, configured, and deployed MAC laptops/Ipads for new employees/new hires. • Coordinated information technology support services during daily sales operations and the fiscal 2016 Holiday Sales season for 12 Bay Area store locations as a field support specialist, enabling sales revenue for the company averaging $75k per day, per store. • Conducted Payment Card Industry (PCI) compliance assessments to ensure adherence to PCI data security standards within all remote store locations. -
Search & Rescue Aircraft (Mc-130P) | Maintenance (Supervisor) JourneymanAir National Guard Sep 2009 - Apr 2015Horsham, Pennsylvania, Us• Supervised maintenance teams to conduct scheduled and un-scheduled inspections, including safety, preflight, thru-flight, post-flight, home station checks, and quarterly isochronal inspections on 5 C-130 aircrafts.• Maintained detailed documentation regarding inspection findings and any subsequent repairs or maintenance required. • Managed an inventory of maintenance supplies totaling in the upwards of $2 million worth of equipment and materials, periodically inspected items to identify defects and ordered parts or equipment to replenish supplies. -
Security Forces | Response Force (Supervisor) LeaderUnited States Air Force Apr 2006 - Feb 2008Randolph Afb, Tx, Us• Provided "Defense in Depth" security and law enforcement services for a community of over 3100 civilian and military personnel.• Restricted area incident response leader responsible for security involving $300 million dollar military assets, unannounced alarms and in flight emergencies – restored order and maintained security. • Trained Augmentation Duty personnel on individual and team Tactics, Techniques, and Procedures (TTPs), in regards to base security and law enforcement. • Advised and dispatched personnel on planning, directing, integrating, and coordinating base control defense efforts relating to base security, police actions, and defensive tactics. -
Security Forces | Response Force (Team) MemberUnited States Air Force Feb 2004 - Feb 2006Randolph Afb, Tx, Us• Provided "Defense in Depth" security for 75 aircraft and related equipment in three Protection Level 3 areas.• Made initial assessments of situations, up channeled reports on ongoing incidents, neutralized hostile acts, provided emergency security measures and apprehended, transported, and processed offenders.• Centralized access control sentry utilizing multi factor identification techniques for Authentication, Authorization, and Accounting (AAA) of personnel and vehicles into restricted areas. • Prepared and typed reports on pertinent events and provided information for the Security Forces Blotter (global Security Forces incident report monitoring database system).
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Security Forces | Response Force (Team) MemberUnited States Air Force Mar 2005 - Aug 2005Randolph Afb, Tx, Us• Defended 10k+ US | Coalition forces personnel and over $5 billion in military assets.• Conducted 80+ LP | OP (listening, observation posts) missions against surface to air missile threats against taxiing and landing aircraft. • Ensured the safety and security of bomb disposal teams disposing of unexploded roadside fragmentation devices in high military transport travel areas. • Analyzed intelligence reports and gave feedback on defensive tactics and strategies.
Mark Poitier Skills
Mark Poitier Education Details
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University Of PhoenixCyber Security (Undergraduate) -
Carrington CollegeCriminal Justice
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Community College Of The Air ForceCriminal Justice | Law Enforcement Administration
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Community College Of The Air ForceAirframe Mechanics And Aircraft Maintenance Technology | Technician
Frequently Asked Questions about Mark Poitier
What company does Mark Poitier work for?
Mark Poitier works for Compucom
What is Mark Poitier's role at the current company?
Mark Poitier's current role is IT Technician.
What is Mark Poitier's email address?
Mark Poitier's email address is le****@****rmy.mil
What schools did Mark Poitier attend?
Mark Poitier attended University Of Phoenix, Carrington College, Community College Of The Air Force, Community College Of The Air Force.
What are some of Mark Poitier's interests?
Mark Poitier has interest in Road Biking, Exercise, Learning, Home Improvement, Personal Development, Reading, Watchguard Daily Security Bytes, Cybersecurity, Home Decoration, Health.
What skills is Mark Poitier known for?
Mark Poitier has skills like Leadership, Military, Security, Training, Team Leadership, Troubleshooting, Security Clearance, Strategic Planning, Security Operations, Public Speaking, Information Security, Security Management.
Who are Mark Poitier's colleagues?
Mark Poitier's colleagues are Cliff Ashley, Penni Beall, Alex Jellema, Phil Laskowski, Larry Giacomini, Amin Ghanchi, Frank Campbell.
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