Service Resource And Development Manager
Current
Jun 2024 - Present
AeroLeads people directory · profile
Lee Marr Email & Phone Number
Service Resource and Development Manager at Zonal
at
Zonal
1 work email found
@zonal.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Resource and Development Manager at Zonal
Location
Greater Edinburgh Area, United Kingdom, United Kingdom
Who is Lee Marr? Overview
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Quick answer
Lee Marr is listed as Service Resource and Development Manager at Zonal at Zonal, based in Greater Edinburgh Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at zonal.co.uk and a matched LinkedIn profile for Lee Marr.
Lee Marr previously worked as Service Resource and Development Manager at Zonal and Helpcentre Resource Manager at Zonal. Lee Marr holds Beng (Hons), Multimedia Systems from Edinburgh Napier University.
Company email context
Email format at Zonal
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{first}.{last}@zonal.co.uk
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Profile bio
About Lee Marr
I bring over 12 years of dedicated and passionate experience to my role as an Operations Resource Manager, where I have consistently demonstrated a strong focus on service operations and continuous service improvement. My commitment extends to fostering the development of my team.As an experienced resource manager in the technology services industry, I have honed my skills in areas such as customer service, service operations, team development and best practices. My educational background includes a BEng (Hons) in Multimedia Systems from Edinburgh Napier University.I am deeply committed to driving operational excellence, ensuring that service operations remain at the forefront of our initiatives. My track record speaks to my ability to lead and support teams effectively, always with an eye toward improving service quality and efficiency.
Listed skills include Windows, Windows Server, Pos, Customer Service, and 10 others.
Current workplace
Lee Marr's current company
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12 roles
Lee Marr work experience
A career timeline built from the work history available for this profile.
Helpcentre Resource Manager
Oversight of a team of 70+ service desk analysts in a Helpcenter environment, ensuring operational excellence.Managing and prioritising the activities of Team Leaders and Analysts on shifts, maintaining consistent leadership and providing guidance in high-pressure situations.Maintaining daily resource allocation to meet predefined minimum headcounts.
Oct 2021 - Jul 2024
Senior Team Leader
Managing a team of 5 Team Leaders with an operational oversight of 50 analysts in a Help Centre environment.Conducting daily briefings with both team leaders and senior management and conducting regular meetings with both.Managing the working priorities of Team Leaders and Analysts on shifts, ensuring consistency of leadership and providing guidance and.
May 2015 - Oct 2021
Team Leader
Managed work priorities on weekday, weekend and evening shifts.Ensured customers received the highest standard of service at all times.Supported Analysts and Account Managers as required to ensure they fulfilled their jobs to the best of their abilities.Actively dealt with and responded to escalated incidents.Ensured sufficient telephony cover.Ensured that.
Jul 2012 - May 2015
2Nd Line Helpcentre Analyst
- Answered phone calls from customer relating to hardware/software issues
- Resolved hardware calls by following call scripts and passing calls to maintenance
- Resolving software calls by searching call logs, forums and liaising with Technical Support
- Identifying trends in calls logged
- Good working relationship with other departments and customers by proactively managing their calls to resolution
- Actively engaging with the R&D Department, identifying potential bugs and providing step by step instructions on how to recreate
Jul 2011 - Jul 2012
1St Line Helpcentre Analyst
- Same as above but mostly dealt with triaging hardware/software
May 2011 - Jul 2011
Technical Officer
Nhs National Services
- Software Migration Project – ensured GP practices migrated from their current clinical system to their new supplier without issue
- Proactive support of the different clinical systems
- Verifying GP practice configurations with the clinical IT System for the transfer of patient data
- System checks and fault diagnosis
- Documentation maintenance
- Teamwork and effective customer communications on a day to day basis
Mar 2010 - Mar 2011
Project Support Officer
Nhs National Services
- Technical and Project Support for sites on the Scotland-wide NHS Network
- Administration of DNS and IP Addresses
- Administration of billing processes
- Testing and monitoring network connections and managing changes
- Testing video conferencing software
- Created/developed/maintained the web service for the Telecoms Team and the National Telecommunications Managers Steering Group
Aug 2009 - Mar 2011
Senior Customer Service Advisor
Somefield Stores
Sep 2007 - Aug 2009
Junior Technical Officer
Nhs National Services
Oct 2006 - Sep 2007
Customer Advisor
Argos Stores Ltd
Sep 2005 - Sep 2006
Customer Advisor/Bakery Assistant
Somerfield Stores Ltd
Oct 2002 - Sep 2005
2 education records
Lee Marr education
Beng (Hons), Multimedia Systems
Edinburgh Napier University
Education record
Musselburgh Grammar School
FAQ
Frequently asked questions about Lee Marr
Quick answers generated from the profile data available on this page.
What company does Lee Marr work for?
Lee Marr works for Zonal.
What is Lee Marr's role at Zonal?
Lee Marr is listed as Service Resource and Development Manager at Zonal at Zonal.
What is Lee Marr's email address?
AeroLeads has found 1 work email signal at @zonal.co.uk for Lee Marr at Zonal.
Where is Lee Marr based?
Lee Marr is based in Greater Edinburgh Area, United Kingdom, United Kingdom while working with Zonal.
What companies has Lee Marr worked for?
Lee Marr has worked for Zonal, Zonal Retail Data Systems, Nhs National Services, Somefield Stores, and Argos Stores Ltd.
How can I contact Lee Marr?
You can use AeroLeads to view verified contact signals for Lee Marr at Zonal, including work email, phone, and LinkedIn data when available.
What schools did Lee Marr attend?
Lee Marr holds Beng (Hons), Multimedia Systems from Edinburgh Napier University.
What skills is Lee Marr known for?
Lee Marr is listed with skills including Windows, Windows Server, Pos, Customer Service, Sql, Itil Certified, It Service Management, and Microsoft Office.
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