Lee Mead Email & Phone Number

Houston, Texas Area

The Senior Manager, Constituent Information is a key partner in driving forward the Society vision to leverage Constituent information to inspire powerful lifetime relationships in the MS movement. Develops, modifies and analyzes information extracted from various Society tools to help drive strategic business decisions for Information/Relationship Management processes to help build more powerful relationships with our constituents.

Houston, Texas Area

Responsible for managing day-to-day operations of the Houston, TX location for the Constituent Information Center. Assist with creating standardized processes and procedures as well as documentation around those practices for the Constituent Information Center. Lead the Data Standards work team, which focuses on updating or creating standard data entry practices across all business areas at the Society. Accomplishments:*Transitioned 12 chapters onto centralized data management service for the Society between October 2014 and February 2016*Participated in Constituent Information Management small work group to collaborate on processes and situations discovered in our day-to-day work. *Partnered with Fundraising Support Center to create a standardized process for transaction adjustments across the entire Society*Participated in Receipting and Acknowledgements work group to begin process of standardizing acknowledgements across all chapters in the Society*Participated in development discussions for development of new data warehouse*Partnered with marketing department to streamline the process for building quarterly email campaigns to ensure data integrity is maintained throughout process*Partnered with third party vendor to implement lockbox processes for day of event deposits as well as outsourced tax receipts for the Society*Transitioned to a SharePoint workflow to track deposits and transaction adjustment requests*Created weekly and monthly metrics reports on SharePoint workflow to track performance against goals for processing times

Houston, Texas Area

Act as a key partner in driving forward the Society vision to leverage constituent information to inspire powerful lifetime relationships in the MS movement. Responsible for developing, modifying, and analyzing information extracted from various Society tools to help drive strategic business decisions for Information/Relationship Management processes to help build more powerful relationships with constituents.

Houston, Texas Area

Responsible for managing day-to-day operations of Data Services team in Houston, TX and Tulsa OK, for South Central Region of the National Multiple Sclerosis Society, comprised of Texas, Arkansas, Louisiana, Oklahoma, and New Mexico. The Data Services team is responsible for all data entry for the region, including donations, registrations, and profile updates received. The team is also responsible for handling customer service requests for participants, team captains, donors, and chapter staff in all aspects of their partnership with the Society. As manager, I am responsible for building TeamRaisers, calendar events, and email campaigns in the Luminate/Convio platform. I create/maintain documentation for regional processes as well as train new staff on working in web-based platforms across the region. Assist with audit reporting process at the end of each fiscal year.Accomplishments:*Streamlined acknowledgement and receipting process for the region*Imported five years of event history from a third-party platform into the database of record to retain historical information in a single system*Worked with Data Management Implementation Team to begin work of centralizing data entry across the Society*Worked with Data Standards Work Team to review, update, and create documentation on over 300 data processes used by the Society*Partnered with Application Support team to assist with testing updates to Convio/Luminate, Altair, Remedy, and Business Objects web-based platforms

Houston, Texas Area

Responsible for vast majority of data entry from all giving streams to the Lone Star Chapter of the National Multiple Sclerosis Society. Work with leadership to ensure smooth transition of chapters throughout transition to form South Central Region (beginning in 2009). Handle customer service requests from participants, team captains, donors, and chapter staff. Work with web-based platforms such as Team Approach, Altair, Convio (Luminate), and Business Objects.

Customer Service and Sales for Computer Parts and Accessories

Houston, Texas Area

Packed and shipped customer orders for computer parts and accessories and die-cast collectible cars.

Houston, Texas Area

Seasonal employee responsible for data entry for Lone Star Chapter spring events into FundMaster database.

Houston, Texas Area

Responsible for smooth operation of shifts at various Sonic locations in the Houston, TX area. Other responsibilities include creating schedule for entire store, balancing funds at the end of shift, management of petty cash, and creating incident reports.

Business Management Aas, Business Administration And Management, General

General Studies