Lee Middleton Email & Phone Number

London, Gb

Leicestershire, England, United Kingdom

Having been headhunted from UBS, I joined OnSolve, now a Crisis24, Garda World company, who are one of the largest emergency notification solutions providers on the planet, to ensure quality Account Management and Support is maintained for all of our customers throughout the EMEA and APAC markets.I drive business growth into new territories, whilst maintaining, at a senior level, the relationship for our large VIP client base of Internationally recognised logos worth $9.6m, located in 25 different countries. In 2023, I was awarded Champions Club membership, having achieved 166% of my sales target, the highest within the Company. Other responsibilities include; • Leading European initiatives and liaising with OnSolve Executive Leadership Team to ensure all defined deliverables are met.• Programme management and delivery of exhibition portals into the UK and European markets.• Identifying growth requirements and recruitment of key subject matter experts to deliver against these aims.• Leadership, direction and people management of the London based team

London, United Kingdom

Having completed an international business expansion exercise, I returned to the United Kingdom to commence the role for UBS, delivering a number of Global initiatives, including the implementation of an Artificial Intelligent System and the deployment of a business critical Emergency Notification Solution. Other responsibilities include; • Budget management to the combined value of $13.5M.• Client analysis to confirm current and future product requirements and enable the vendor to deliver on these ambitions for mutual benefit. • Management of team members located in India, Switzerland and the UK.• Presentations and strategic recommendations to Senior Members of the UBS Management Team.

Austin, Texas Area

Whilst continuing to provide consultancy to the UK office of RDB Concepts, I moved to Texas to lead the international expansion of the Company, launching its IT operational services to the US market. Operating in isolation and having full autonomy, my responsibilities included:• Providing leadership, direction and support to the Business Development, Marketing, Service Delivery and Supplier Management functions throughout the United States.• Completion of a business system redesign for a major client, together with the management of a programme of works, from initiation, planning, execution and closure, that realised cost savings of $340K per annum.• Negotiated funding from IBM to the value of $260K per annum to deliver a key sales line item throughout the US.

Leicester, United Kingdom

Leading the UK operational business in-line with ITIL standards with overall responsibilities for IT Operations, vendor and supplier management, business development, project delivery, service delivery, program management, people management, risk management, account management, recovery management and business strategic change. Other responsibilities and achievements as Chief Technology Officer included:• Instilled corporate disciplines, such as risk management and change management policies, throughout the business whilst retaining the entrepreneurial customer focused service ethics.• Influenced senior level management within a UK High Street brand name to the implementation of mutually beneficial continuous improvement strategies, producing cost savings of £290K per annum.• Working in close conjunction with the Chief Executive Officer, to lead a program of works designed to expand the business into global markets.

Milton Keynes, United Kingdom

Responsible for all aspects of Operations, Technology and Change deliverables, including managing relationships with key partners, suppliers and vendors in the UK, Europe, USA and Australia, driving business system design and transformation utilising SDLC techniques. Advised and directed strategic-level business management and stakeholders on technical initiatives whilst being accountable for a £13.6m technology and compliancy budget. Other responsibilities and achievements as IT Operations and Change Director included:• Instigated a global service architecture design initiative to generate in excess of £750K of annualised cost savings, efficiency gains, service improvements and new income streams.• Program led the development and implementation of technology projects, through the team of Prince 2 certified project managers and selected vendors and business partners.• Responsible for the risk management of all technology and industry compliance related issues in-line with Governmental and Legal standards in the UK, Belgium and The Netherlands.

Milton Keynes, United Kingdom

Within two years of joining the Company I was promoted to the Board of Directors following a management buy-out from the RBS Group. As Change and Marketing Director, I was fully responsible for spearheading business development, marketing and change management deliverables. Additional responsibilities and achievements as Change and Marketing Director included:• Directed a business growth strategy of global expansion, leading YourCash into the heavily regulated Belgium market, holding meetings with Government and National Bank officials. • Provided leadership, motivation, strategic direction and management of a multi-functional team of dedicated project management and marketing professionals. • Management of UK and European suppliers, vendors and partners in the delivery of change activity, strategic re-design, service enhancements, IT and Operational improvements and regulatory changes.

Milton Keynes, United Kingdom

After one year within the Company I was promoted to a new role, holding full responsibility for all aspects of operational support, service delivery, business-critical IT systems and the management of a £5.4m operational budget. Responsible for the people management, leadership and direction of a multi-functional team supporting both the UK and European customers. Worked with a portfolio of IT suppliers and vendors in both the domestic and international markets, delivering cost savings of in excess of £500k+. Additional responsibilities and achievements as Head of Operational Support and Delivery included:• Instilled tier 1 banking standards, principles and disciplines into a poor performing unit, improving customer service and adherence to Service and Operational Level Agreements and enhanced risk management.• Implemented operational efficiencies using Lean Six-Sigma principles to reduce client installation times from five weeks down to four working days.• Directed the service transition, redesign and rebranding elements of a management buy-out process, renaming the business YourCash Europe Ltd, via a team of project managers and third party vendors and partners.

Milton Keynes, United Kingdom

Head of IT responsible for all aspects of IT Operations, including systems, infrastructure and support. Focused on the business transformation of a de-motivated IT function, providing strong IT leadership, reviewing and improving both individual and team performance. Worked closely with Board Members on IT / business initiatives, collaborating to deliver enhanced IT services, mitigating business risks and ensure PCI-DSS compliance. Additional responsibilities and achievements as Head of IT Operations and Service Delivery included:• Oversaw the service delivery of effective support for all IT infrastructure, providing business critical services.• Managed all 3rd party suppliers and vendors in-line with agreed SLA’s, production of Board level performance reports and implemented service improvement initiatives.• Implemented Incident Recovery procedures in line with tier one banking standards to ensure IT service availability is maintained to maximum levels.

Multiple Locations Throughout The Uk

Responsible for delivering business-critical components within high-profile RBS Group projects. Managing key elements of the technical Data Centre integration of a portfolio of acquisitions into RBS, which included Direct Line, Green Flag, Churchill Insurance, Privilege Insurance, Ulster Bank and Virgin One Account. Held people management responsibilities including leadership, management and motivation of a team of 32+ IT professionals based in five separate locations, providing 24/7 IT Service Delivery to over 130 RBSG offices spread geographically wide throughout the UK, including 2 tier 1 Data Centres. Established and managed the IT relationship with senior RBSG Management located in the business units within the region. Other IT Support Manager duties / achievements included:• Delivered key work-streams during the integration of NatWest systems into RBS, within time and budget.• Acted as senior incident recovery manager for the Distributed Systems division of RBS Group Technology.• Nominated for 4 RBS Achievers Awards between 2002 and 2008. This award was given to a select number of individuals from within RBS UK staff on an annual basis and would place me amongst the top 5% of employees based on performance and delivery.

Multiple Locations Throughout The Uk

Delivered support and innovation to 3 business critical NatWest Data Centre and Customer Service Centre locations. This involved the people management of a team of 6, providing 24/7 front office and back office IT Services Delivery to circa 500 staff located at 2 NatWest Data Centres and circa 400 staff located in a Insolvency and Debt Recovery Department. Held full responsibility for building and configuring the contingent support environment used by NatWest on Millennium eve. Additional responsibilities and achievements as IT Support Team Leader included:• Managed the technical delivery of the integration of areas of NatWest IT infrastructure into the RBSG support and ownership model• Became 1 of only 3 individuals within NatWest Group IT to become a Microsoft Certified and Compaq Accredited Professional • Reported to the IT Director / Head of IT

O Level

Activities and Societies: Rugby Team, Football Team English Language, English Literature, Mathematics, Economics, Geography, Accountancy.

Computer Science, English Contract Law, English Literature, A Level

Activities and Societies: Computer Science, English Literature, English Contract Law, Economics, Accounting