PROJECT: 1- TELE-CALLING PROCESS 2- P2P PROCESS (PROCUREMENT TO PAY)• Recruitment and Screening: Explaining project details, organizing interviews, and following up with candidates for onboarding and induction.• Managed the company's organizational structure, duties, and staffing levels, establishing strong hierarchical channels.• Conduct a thorough investigation of employee complaints, such as discrimination claims and policy violations, to arrive at appropriate and timely resolutions.• Conduct exit interviews and document all feedback in accordance with the established HR standard operating procedures.• Administer the complete hiring process for new employees.• Increasing employee retention by ensuring a favorable work environment.• Maintain a highly detailed record of a company's personnel, such as attendance, payroll and leave using a manual tracking method.• Manage the safety issues and complints of the work place with great care.• Addressing questions about salaries and other deductions.• Handling inventories and maintaining records.• Create new and effective HR policies while upgrading the ones that already exist.• Conducting weekly/monthly activities and festivals for employees to make them feel at ease and lessen work-related stress. • Recruiting applicants for the Regular, NATS, and NAPS schemes.• Efficiently counsel employees whenever necessary.• Oversee the termination procedure for employees.• Conducting exit interviews just to discover and understand the reason for resignation or terminating them.• Organize conferences and events for the employees.• Labor issues will be arbitrated in consultation with the legal department.• Responsible for managing client documentation, including billing, access, and BGV information.• Effectively uses the company's HRIS system to enter, manage, and monitor relevant HR-related information.

• As a Public Relations Officer, we will represent the company at various exhibitions, meetings, and trade events for Dubai Taxi Corporation (DTC), as well as through Raj Recruitment Solution.• Play an active role in interviewing top-tier applicants for clients to fill various positions.• Prepare and maintain the proper paperwork for all candidates, from interviewing to hire.• Instrumental in preparing all types of paperwork, including new visas for candidates both inside and outside of the country, and ensuring a smooth clearing process.• Shortlist candidates and thoroughly explain the entire process to them, allowing both the organization and the individuals to achieve greater results.• Proactively help senior management in improving their work performance. • Conduct technical and behavioral employment interviews for various career positions while demonstrating great communication and interpersonal skills.• Demonstrate broad understanding of market practices and trends, ensuring that optimal practices are followed at all times and company goals and objectives are met.• Act as the initial point of contact for management, providing professional support and advice on all recruitment matters.• Managing and preserving personnel records.• Interpreting and advising on employment laws.• Visa processing includes paperwork preparation and appropriate follow-up.• Training employees on company norms and regulations.• Recognized by management and clients for dramatically enhancing operations, streamlining processes, and providing exceptional customer service.

• Involved in all activities of operations, including recruiting and shortlisting candidates, documentation, training newjoinees on the process of handling calls and delivering effective presentations. • Conducted daily huddles to delegate tasks, ensuring the highest level of quality for each call made/received by agents.• Accurately documented all calls related to enquiries using the call tracking system. • Followed-up with candidates as well as clients regularly for obtaining/providing information on time. • Coordinated and planned banquet reservations for interviews. • Possess strong leadership skills with an ability to motivate direct reports.