Leena K. Email & Phone Number

Riyadh, Saudi Arabia

• Data aggregation monitoring and analysis of quality indicators, which are reported by several departments (mainly using MS Excel) , addressing areas of improvement, identify strengths and challenges, ultimately aiding departments to make data driven decisions.• Putting together monthly required reports: ‘Utilization Review’ report, and Section (Performance Management) report, and national indicator submissions. • Conducting monthly education sessions, according to learning needs, for eg. Introduction to change management, Improvement project sustainability, conflict management, and an explanation to Indicator profiles, mainly using MS Powerpoint for delivery.• Assisting my team of facilitators and extending our support to other departments on improvement projects.This could involve: Co- facilitating in teams to select the right measures, documentation of projects, guiding teams through quality improvement tools such as FOCUS -PDCA, Lean, and follow up of action plans. • Encouraging collaboration between different people/ teams • Unit round education and awareness of how to approach performance improvement projects. • Encouraging co-design principles in projects that will have an impact on patient satisfaction and experience.• Observed and assisted preparations for JCI- Accreditation- Jan 2024• Cross Section Training: . Supporting Risk Management and People Experience as a Code Lavender volunteer (community support and fostering an aspect of psychological safety).

Al Olaya, Riyadh, Saudi Arabia

Daily tasks included addressing incident reports and following through with them, EOCs, contributing to departmental meetings and taking part in Branch Huddles to notify and escalate any incidents and their updates to higher management.Accreditation preparedness and documentation (QPS) for CBAHI (ESR) and JCI Accreditations which were conducted during my time there, as well as contributing in the Quality session when required. Review of improvement projects and their structures with different departmental teams. Member of team that arranged for Patient Safety Events (WHO World Patient Safety Day 2023). Contributed in relevant committees.

Banban, Riyadh, Saudi Arabia

Trainee within QM Dept which included the following sections: Accreditation, Performance Management, Risk Management and Infection Control.Accreditation: learned to interpret basic standards, updated accreditation readiness guides and relevant policies, got a grasp on what is considered evidence for different requirements. Aided in the preparation for CARF Survey.Infection Control: Contributed to BICSL training for staff and in-service demonstrations, Hand Hygiene visual monitoring, HAPI monitoring which involved patient feedback, Bundle Care monitoring and evaluation (esp CAUTI and VAP). Attended situational awareness meetings and CIC training program. Observed and participated in internal ICA preparedness audits.Performance Measurement: Learnt about indicators, how and why they are measured and what they are measured against (targets and benchmarking) as well as aggregating and analyzing data received from custodians to form reports that may give insight. Utilization Review.Performance Improvement: Learnt Improvement methodologies like FOCUS-PDCA and the IHI Model and Data Visualization concepts . Observed project facilitation and participated in related committees.Risk Management: Introduced to ISO 31000, IPSG, Just Culture, RCA and FMEA. Participated in Mock Drills, EOCs and attended Tiered Huddles. Observed management of incidents.

Riyadh, Saudi Arabia

Covid swab test provider for the general public. Co-operated with admin to register patient information and assign tested samples in the ministry of health's portal for covid. Selected to train new hires (on-the job training).

Graduated with Honors, Provided preventive, restorative, and maintenance focused treatments to assigned or walk in patients.Managed screening and depertment referrals. Co-operated with colleagues and professors to present case based presentations and researches during internship based seminars.Raised oral healthcare awareness in public schools using real demonstrations, fluoride applications and video presentations.Completed end of year Research Assignment based on 'Medical Ethical Knowledge between Students and General Practitioners.'

Riyadh, Saudi Arabia

Chosen by distinction to assist and observe with an AEGD specialist with procedures ranging from multiple RCTs using rotary and endo crowns to aesthetic treatments like microabrasion veneer placement. Gained insight into patient management.Officially supervised and evaluated restorative procedures of students and helped professors of Restorative and Endodontic Dept. with lecture plans amd presentations and exam monitoring.

Bachelor Of Dental Surgery (Bds), Dentistry, Graduated With Honors Gpa 4.45

Activities and Societies: Big Sister Club - helped orient new students, arrange extracurricular seminars, and create and send certificates.

High School Diploma, High School Diploma And Ib Certificates

Activities and Societies: English Proficiency, Aspiring Doctors Club, Athlete Hosting Programs, Volunteer in Student Council Activities.