Leena Kodelli Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

Cultivated a welcoming and inclusive environment for international students by addressing inquiries via email, phone, and in-person meetings. Showcased university life by leading campus tours and collaborating on events with the marketing and communications team. Facilitated student integration by welcoming guests on campus tours, connecting them with cultural and career opportunities during fairs, open days, and welcome weeks. Honed communication and professional skills by answering reception calls and maintaining a courteous demeanor.

London Area, United Kingdom

Transformed from Seasonal Sales Assistant to Permanent Staff through dedication and exceptional customer service.Thrived in a fast-paced retail environment, exceeding customer expectations and exceeding sales targets by assisting over 200+ customers daily.Demonstrated leadership potential by being trained as a team leader, managing inventory levels, and overseeing deliveries.Ensured a positive customer experience by providing guidance, processing refunds and exchanges efficiently, and maintaining a well-stocked and organized store.Received formal recognition for consistently delivering impressive customer service.

London Area, United Kingdom

Supported apprenticeship training operations by:Verifying candidate eligibility and ensuring proper enrollment procedures for apprentices and assessors.Facilitated exam participation by registering learners, booking exams, and coordinating with supervisors.Provided exceptional customer service by greeting clients, answering inquiries, and managing appointments using Zoom for assessors and directors.Maintained accurate records by updating learner data in Excel on SharePoint and managing single cell record data for staff training (CPD, GDPR, etc.).Offered administrative support by sending login details to learners, booking rooms with reception, and collecting monthly learner updates from assessors.

Telangana, India

Resolving customer inquiries via email, phone, and webchat, exceeding 50 contacts per week.Facilitated sales by processing orders, payments, and managing exchanges/refunds.Maintained customer satisfaction by gathering feedback and escalating complex issues to supervisors.Ensured data accuracy by updating the company database after each interaction.

Hyderabad, Telangana, India

Delivered exceptional first impressions by warmly greeting patients and visitors with a smile.Adept at phone communication: Responded to phone calls professionally, adhering to telephone etiquette, and provided accurate information.Streamlined patient registration: Identified new and returning patients, ensured complete registration forms, and directed them to the appropriate department.Efficient data management: Entered patient information into the computer system, including referred doctors and contact details.Processed patient payments: Collected registration fees and provided printed receipts.Supported daily operations: Maintained daily reports and scheduled appointments with consultants or doctors.Enhanced patient experience: Guided visitors to their destinations, collected feedback to improve service quality.

Master Of Business Administration - Mba, Healthcare Management

Bachelor'S Degree, Biotechnology, Microbiology & Chemistry, 89.9 %

Secondary Education, Biology, Chemistry, Physics, Hindi, English & Physical Education, 75%