Operations Leader with 13+ years of experience driving operational excellence and growth across a wide range of functions, like customer service (Inbound/Outbound,Email/Chat) sales and finance.*I excel at*: 1) Leading teams across regions (US,EMEA) and motivate teams to perform through effective meetings, coaching, feedback and mentorship2) Skilled at streamlining processes to maximize efficiency and effectiveness 3) Posess excellent communication skills to collaborate seamlessly with stakeholders across departments4) Cutivated a customer centric culture. Empowered agents to resolve customer issues on the first contact*Impactful Achievement* : 1) Successfully streamlined Avaya process in Pune2) Spearheaded the order management transition from the US to India3) Increased Team's NPS through effective coaching and development initiatives *Key Achievement* :Awarded Legend Supervisor Awarded Legend Pricing Specialist Awarded Knight Awards and Star Awards multiple timesReceived multiple client appreciation over the last few months