Lee Nduati F. Email & Phone Number

Nakuru, Ke

Nairobi, Kenya

• Overseeing all regional technology operations and evaluating them according to established goals.• Devising and establishing IT policies and systems in the region to support the implementation of strategies set by upper management.• Controlling IT budget and reporting on expenditure• Identifying the need for upgrades, configurations or new systems and reporting to upper management• Coordinating with depot managers and supervising IT projects in their offices.• Assisting in building relationships with vendors and assisting with cost-efficient contracts.• Overseeing the security of ICT systems in the region.• Training regional users in ERP Microsoft Dynamic NAV, Microsoft Dynamics 365, software, and hardware thus improving employee work experience.

Nairobi, Kenya

• Assisted users with implementing new software and network infrastructure and eased the transition to new technology assets and planned operations.• Supported senior technicians with complex tasks and time-sensitive achievements and met client expectations and user needs on an identified schedule• Provided on-phone and online support for users of extended campus communication networks to facilitate effective operation of IT resources.• Delivered troubleshooting solutions to departments and consoled operators experiencing difficulties with the software, hardware, and network connectivity.• Set up new users' accounts and profiles and dealt with password issues• Installed and configured computer hardware operating systems and applications• Helpdesk, Back - end, and Technical Support for Microsoft Dynamic NAV 2017• Installed and improved network equipment.• Responded to inquiries in a professional and timely manner.• Provided 3rd Line Network Support to resolve complex faults on a 24/7 basis.• Liaised with third-party partners and suppliers thus ensuring that faults were resolved within the correct time frames and to agreed SLAs.

Nairobi, Kenya

• Analyzed maintenance costs across all teams at Sanergy and Fresh Life. • Proposed cost reduction strategies and reduced the maintenance costs by a minimum of 10% across all teams. • Implemented cost reduction projects.• Supported the installation of new computer equipment as appropriate and ensured that hardware (and network cabling) was maintained and repaired as necessary.• Conducted software, machinery, and hardware trainings.• Data analysis of Maintenance Department and problem analysis.• Relayed customer feedback and helped improve company services.

Nairobi, Kenya

• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.• Contributed to team-based IT projects by lending assessment and management services.• Created a business canvas model on the product category, SWOT and SMART goals which led to improved analytical skills.• Analyzed current information and helped develop plans to address needs.• Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.• Adapted to changing markets by developing and assisting with cloud-based company projects using Google Drive.• Created sales modules and plans using Microsoft Office.

Mathioya, Murang'A, Kenya

• Captured biometrics (fingerprints and facial features) of Kenyan citizens and non-citizens which led to helping the government achieve its Big Four Agenda.• Made callbacks on respondents who could not be registered during earlier visits. This helped boost efficiency in data capture.• Recorded any emerging issues and challenges encountered in the notebooks which led to quality feedback given and received.• Prepared daily debriefing notes for the supervisor (RO) on registration.

Nairobi, Kenya

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Transferred and directed phone calls, guests and mail to correct staff members.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Performed market analysis, assessing opportunities and collecting competitor intelligence.• Assisted manager in all aspects of business operations.• Graded trainee assignments via online platforms e.g. Edmodo. Feedback was provided to the trainees thus helped in their productivity.

Bachelor Of Science In Mechatronics, Computer Systems Networking And Telecommunications

Activities and Societies: Chess

Kenya Certificate Of Secondary Education, Mathematics English Swahili Physics Chemistry Geography Cre German