Lee Norman Email & Phone Number

Austin, TX, US

 Thought leadership and execution excellence for the Americas Digital Service Center (DSC). We execute cloud-based energy management and building performance SaaS solutions (automated fault detection / FDD) Lead team of 21 lifecycle and implementation specialists that derive insights from above-site business intelligence platform for 613 projects since.

 Implemented multi-site HVAC and lighting energy efficiency & utility demand response programs deriving 20% kilowatt hour savings per annum for clients. Sold $6.3m in Software as a Service (Saas). Supported sales wins of $40m. Deployed lifecycle management & implementation process methodologies, yielding 36% improvement in client satisfaction and.

 Served as evangelist for Enterprise Returns Management software offering, which represented most important strategic initiative for the company. Varied strategic and tactical responsibilities:  Thought Leader: Published whitepapers, articles and delivered speeches on topics related to Returns Management. Generated 850k impressions for company..

Austin, TX, US

 Participated in growth of venture-backed organization from $50k to $80m in annual revenues.  Owned all facets of customer relationships representing 37% of total business. Accountable for maintenance, growth and increased profitability. Sold, executed and negotiated 17 contracts & extensions valued in excess of $42M in revenues to C-level executives. .

 Mentored, established career plans, identified growth opportunities, trained and managed six project managers. Served as escalation point for issue resolution. Led execution of innovative service delivery process overhaul, leading to substantial improvement in project accountability, profitability, employee morale, time to value and client satisfaction..

San Jose, CA, US

 Managed cross-functional team of four implementing Frame Relay Wide Area Networks.  Served as primary interface for over 13 projects simultaneously. Implemented over 1,000 sites in aggregate with a 90% success rate (company standard approximated 50%) for clients such as AT&T, Security Capital Group and Bass Hotels. Teamed with marketing to design and.

AU

 Managed team of ten employees, maintaining assembly production responsibility for pin-through-hole operations and surface mount technologies (SMT) for clients such as Texas Instruments, Dell, Schlumberger and Martin Decker-Totco. Responsible for line management of SMT line comprised of eight engineers. Directed production and marketing efforts for 20.

Mba

Ba, Political Science & History

Education record