Leonardo Borba work email
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Leonardo Borba personal email
Passionate about computers since I was very young, I was always interested in exercising a profession around technology, where I could put my knowledge into practice, as well as constantly learning new things.In my experiences, I have always focused on deliveries that contain care and quality, thus allowing transparency, inspection, and constant adaptation. This mentality then directed me towards agile methodologies, such as Scrum.Guided by martial arts principles such as courtesy, integrity, and perseverance, I seek to make a difference within a corporation that is willing to grow and evolve with me.Just like water, I believe that adaptability is the key to success.Be water, my friend.
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Support Engineer IiMetaSão Leopoldo, Rs, Br -
Support Engineer IiMeta Feb 2020 - PresentSão Leopoldo, Rio Grande Do Sul, BrazilResponsible for providing specialized technical and functional support to clients using SAP solutions on the Business Technology Platform (BTP). My responsibilities span from swiftly diagnosing and resolving technical issues to customizing and implementing solutions, ensuring they meet each client's specific needs. Additionally, I am tasked with delivering tailored training and ongoing support to users, ensuring they leverage the full potential of the platform's functionalities. I work closely with internal and external teams to ensure the success of complex projects, maintaining a high standard of quality and customer satisfaction in every interaction. -
Bilingual Service Desk AnalystHcl Technologies Jan 2018 - Feb 2020São Leopoldo, Rio Grande Do Sul, BrazilAct in the resolution of incidents and installation of software and network of Electrolux users. Consult support teams from Russia, Italy, India, and Brazil to deal with critical tickets. Review and translate tickets into English. Assign incidents to appropriate support teams and follow through to resolution. Manage conferences with on-call staff to trigger emergency incidents or requests from VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands. -
It Infrastructure AnalystWipro Brasil Jun 2017 - Oct 2017São Leopoldo, Rio Grande Do Sul, BrazilProvide second-level IT support to Gerdau users in the United States, Canada, India, and Brazil, handling their requests and incidents, managing and reporting tickets, and creating service flows focused on the user experience to improve quality of the first level service. -
Bilingual Technical Support AnalystStefanini Brasil Feb 2014 - Jun 2017São Leopoldo, Rio Grande Do Sul, BrazilProvide first-level IT support to Gerdau users in the United States, Canada, India, and Brazil, with the objective of identifying and resolving, in the first instance, requests or incidents reported within the deadlines, acting in the monitoring and follow-up of all tickets created. Provide specialized service for VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands.
Leonardo Borba Education Details
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Practice Of Agile Methodologies -
Analysis And Systems Development
Frequently Asked Questions about Leonardo Borba
What company does Leonardo Borba work for?
Leonardo Borba works for Meta
What is Leonardo Borba's role at the current company?
Leonardo Borba's current role is Support Engineer II.
What is Leonardo Borba's email address?
Leonardo Borba's email address is le****@****.com.br
What schools did Leonardo Borba attend?
Leonardo Borba attended Unicesumar, Unicesumar.
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Leonardo Borba
Novo Hamburgo, Rs
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