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Leonardo Borba Email & Phone Number
Support Engineer II
at
Meta
1 work email found
@meta.com.br
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Support Engineer II
Location
São Leopoldo, Rio Grande Do Sul, Brazil
Company size
Who is Leonardo Borba? Overview
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Quick answer
Leonardo Borba is listed as Support Engineer II at Meta, a with 8 employees, based in São Leopoldo, Rio Grande Do Sul, Brazil. AeroLeads shows a work email signal at meta.com.br and a matched LinkedIn profile for Leonardo Borba.
Leonardo Borba previously worked as Bilingual Service Desk Analyst at Hcl Technologies and IT Infrastructure Analyst at Wipro Brasil. Leonardo Borba holds Postgraduate, Practice Of Agile Methodologies from Unicesumar.
Company email context
Email format at Meta
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{first}.{last}@meta.com.br
86% confidence
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Profile bio
About Leonardo Borba
Passionate about computers since I was very young, I was always interested in exercising a profession around technology, where I could put my knowledge into practice, as well as constantly learning new things.In my experiences, I have always focused on deliveries that contain care and quality, thus allowing transparency, inspection, and constant adaptation. This mentality then directed me towards agile methodologies, such as Scrum.Guided by martial arts principles such as courtesy, integrity, and perseverance, I seek to make a difference within a corporation that is willing to grow and evolve with me.Just like water, I believe that adaptability is the key to success.Be water, my friend.
Current workplace
Leonardo Borba's current company
Company context helps verify the profile and gives searchers a useful next step.
Meta
5 roles
Leonardo Borba work experience
A career timeline built from the work history available for this profile.
Support Engineer Ii
CurrentResponsible for providing specialized technical and functional support to clients using SAP solutions on the Business Technology Platform (BTP). My responsibilities span from swiftly diagnosing and resolving technical issues to customizing and implementing solutions, ensuring they meet each client's specific needs. Additionally, I am tasked with delivering tailored training and ongoing support to users, ensuring they leverage the full potential of the platform's functionalities. I work closely with internal and external teams to ensure the success of complex projects, maintaining a high standard of quality and customer satisfaction in every interaction.
Feb 2020 - Present
Bilingual Service Desk Analyst
Act in the resolution of incidents and installation of software and network of Electrolux users. Consult support teams from Russia, Italy, India, and Brazil to deal with critical tickets. Review and translate tickets into English. Assign incidents to appropriate support teams and follow through to resolution. Manage conferences with on-call staff to trigger emergency incidents or requests from VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands.
Jan 2018 - Feb 2020
It Infrastructure Analyst
Provide second-level IT support to Gerdau users in the United States, Canada, India, and Brazil, handling their requests and incidents, managing and reporting tickets, and creating service flows focused on the user experience to improve quality of the first level service.
Jun 2017 - Oct 2017
Bilingual Technical Support Analyst
Provide first-level IT support to Gerdau users in the United States, Canada, India, and Brazil, with the objective of identifying and resolving, in the first instance, requests or incidents reported within the deadlines, acting in the monitoring and follow-up of all tickets created. Provide specialized service for VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands.
Feb 2014 - Jun 2017
2 education records
Leonardo Borba education
Postgraduate, Practice Of Agile Methodologies
Technology Graduate, Analysis And Systems Development
FAQ
Frequently asked questions about Leonardo Borba
Quick answers generated from the profile data available on this page.
What company does Leonardo Borba work for?
Leonardo Borba works for Meta.
What is Leonardo Borba's role at Meta?
Leonardo Borba is listed as Support Engineer II at Meta.
What is Leonardo Borba's email address?
AeroLeads has found 1 work email signal at @meta.com.br for Leonardo Borba at Meta.
Where is Leonardo Borba based?
Leonardo Borba is based in São Leopoldo, Rio Grande Do Sul, Brazil while working with Meta.
What companies has Leonardo Borba worked for?
Leonardo Borba has worked for Meta, Hcl Technologies, Wipro Brasil, and Stefanini Brasil.
How can I contact Leonardo Borba?
You can use AeroLeads to view verified contact signals for Leonardo Borba at Meta, including work email, phone, and LinkedIn data when available.
What schools did Leonardo Borba attend?
Leonardo Borba holds Postgraduate, Practice Of Agile Methodologies from Unicesumar.
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