Leonardo Borba

Leonardo Borba Email and Phone Number

Support Engineer II @ Meta
São Leopoldo, RS, BR
Leonardo Borba's Location
São Leopoldo, Rio Grande do Sul, Brazil, Brazil
Leonardo Borba's Contact Details

Leonardo Borba work email

Leonardo Borba personal email

n/a
About Leonardo Borba

Passionate about computers since I was very young, I was always interested in exercising a profession around technology, where I could put my knowledge into practice, as well as constantly learning new things.In my experiences, I have always focused on deliveries that contain care and quality, thus allowing transparency, inspection, and constant adaptation. This mentality then directed me towards agile methodologies, such as Scrum.Guided by martial arts principles such as courtesy, integrity, and perseverance, I seek to make a difference within a corporation that is willing to grow and evolve with me.Just like water, I believe that adaptability is the key to success.Be water, my friend.

Leonardo Borba's Current Company Details
Meta

Meta

View
Support Engineer II
São Leopoldo, RS, BR
Website:
grupo-meta.com
Employees:
8
Leonardo Borba Work Experience Details
  • Meta
    Support Engineer Ii
    Meta
    São Leopoldo, Rs, Br
  • Meta
    Support Engineer Ii
    Meta Feb 2020 - Present
    São Leopoldo, Rio Grande Do Sul, Brazil
    Responsible for providing specialized technical and functional support to clients using SAP solutions on the Business Technology Platform (BTP). My responsibilities span from swiftly diagnosing and resolving technical issues to customizing and implementing solutions, ensuring they meet each client's specific needs. Additionally, I am tasked with delivering tailored training and ongoing support to users, ensuring they leverage the full potential of the platform's functionalities. I work closely with internal and external teams to ensure the success of complex projects, maintaining a high standard of quality and customer satisfaction in every interaction.
  • Hcl Technologies
    Bilingual Service Desk Analyst
    Hcl Technologies Jan 2018 - Feb 2020
    São Leopoldo, Rio Grande Do Sul, Brazil
    Act in the resolution of incidents and installation of software and network of Electrolux users. Consult support teams from Russia, Italy, India, and Brazil to deal with critical tickets. Review and translate tickets into English. Assign incidents to appropriate support teams and follow through to resolution. Manage conferences with on-call staff to trigger emergency incidents or requests from VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands.
  • Wipro Brasil
    It Infrastructure Analyst
    Wipro Brasil Jun 2017 - Oct 2017
    São Leopoldo, Rio Grande Do Sul, Brazil
    Provide second-level IT support to Gerdau users in the United States, Canada, India, and Brazil, handling their requests and incidents, managing and reporting tickets, and creating service flows focused on the user experience to improve quality of the first level service.
  • Stefanini Brasil
    Bilingual Technical Support Analyst
    Stefanini Brasil Feb 2014 - Jun 2017
    São Leopoldo, Rio Grande Do Sul, Brazil
    Provide first-level IT support to Gerdau users in the United States, Canada, India, and Brazil, with the objective of identifying and resolving, in the first instance, requests or incidents reported within the deadlines, acting in the monitoring and follow-up of all tickets created. Provide specialized service for VIP users. Create and review knowledge articles in order to map procedures to assist in treatment of specific demands.

Leonardo Borba Education Details

Frequently Asked Questions about Leonardo Borba

What company does Leonardo Borba work for?

Leonardo Borba works for Meta

What is Leonardo Borba's role at the current company?

Leonardo Borba's current role is Support Engineer II.

What is Leonardo Borba's email address?

Leonardo Borba's email address is le****@****.com.br

What schools did Leonardo Borba attend?

Leonardo Borba attended Unicesumar, Unicesumar.

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