Leeonni Long's Location
Greater Phoenix Area, United States, United States
Leeonni Long's Contact Details
Leeonni Long work email
- Valid
- Valid
Leeonni Long personal email
n/a
About Leeonni Long
Business student graduate with a strong business background, communication skills, and good interpersonal skills seeking a position
Leeonni Long Work Experience Details
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Legal Workflow CoordinatorRr Donnelley Oct 2023 - PresentChicago, Illinois, UsServe as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)Coordinate, assign, distribute, prioritize, track and expedite workload to the departmentInterface with requesters to gather detailed information in order to better understand the nature and requirements of assignmentsAnalyze requests to determine how tasks should be performed and engage the appropriate resource for completionDirect requests to proper resources and coordinate with local and off-site office servicesAssist with proofreading tasks and quality control analysis during heavy volume periodsDeliver projects within a reasonable, negotiated timeframePerform other related duties and assist with special projects as assignedMaintain thorough knowledge of all firm-supported software packages -
Customer Experience SpecialistValon Jan 2023 - Jan 2024New York, Ny, UsCollect payments on delinquent loans by phone and emailLocate homeowner using credit bureau information, background checks, loan documents, and other paperwork or databasesResolve all levels of homeowner inquiries and issues with a goal of first contact resolution by phone and emailListen to the homeowner's story and determine if the past due can be collected and set up repayment plans and new terms of saleResearch homeowner questions and make decisions to resolve homeowner issues using our internal servicing system Accurately track and document all homeowner communications in a detailed and thorough mannerPromote products and services with a strong focus on homeowner satisfactionDemonstrate a strong understanding of mortgage servicing, including escrow and payment application -
Customer Service SpecialistNearside Feb 2022 - Oct 2022San Francisco, Ca, Usprovide phone, email, and chat support for customer-facing issues using Zendesk. Adhere to established quality standards.• Responsible for researching and resolving complaints, and inquiries to ensure customer retention and satisfaction.• Make outbound calls to customers for verification purposes and enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect.• Meet and exceed quality and productivity goals and comply with all regulatory requirements.• Assist coworkers with any questions via Slack. -
Customer Support SpecialistSendoso May 2021 - Feb 2022San Francisco, California, UsDeliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone and chat using Zendesk.• Make outbound calls to carriers and customers to ensure orders meet standards.• Keeps records of customer interactions, transactions, comments and complaints.• Provides comprehensive and professional customer support to ensure customer satisfaction. -
Customer Service RepresentativeHouzz Jun 2020 - May 2021West Hollywood, California, Us• Resolve Customer Support inquiries via multiple communication channels, including inbound phone and email support inquiries using Salesforce• Meet average handle time, customer satisfaction, schedule adherence, and additional objectives as provided• Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies -
Customer Operations RepresentativeMonzo Bank Jan 2020 - Jun 2020London, England, Gb• Providing the best customer experience when handling complex complaints in writing and over the phone.• Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future complaints.• Delivering some general front-line Customer Service in addition to Complaints Handling.• Solve any issues the customer has with their bank account or app and navigate between Slack, Notion, and BizOpz. -
Technical Support AssociateConduent Jun 2018 - Jan 2020Florham Park, New Jersey, Us• Provide customer service in a home office setting by phone• Solve technical issues with their IOS devices and macOS devices• Navigate between iLog, ICST, Spark, Ava, and Blackboard -
Premier Tech Support TechnicanAsurion Jan 2018 - Jun 2018Nashville, Tennessee, Us• Provide customer service by phone• Solve technical issues with their mobile phones for customers as they arise • Navigate between CST, Helix, Soluto Connect, ICare, and SNOW -
Customer Relations RepresentativeAmerican Airlines Apr 2017 - Dec 2017Dallas-Fort Worth, Texas, Us• Provide customer service through email and phone calls• Solve various passenger’s complaints• Navigate between SABRE, TLS, OPA, ACS, IBM, and Advocate -
Student FaciliatorEstrella Mountain Community College Aug 2013 - May 2017Avondale, Az, Us• Provide customer service in person and by phone • Solve computer issues as they arise • Answering the phone, scanning and copying documents • Tutor twenty students in Excel, Access, Word and Powerpoint -
Inital Loss Report AssociateState Farm ® Jan 2016 - Aug 2016Bloomington, Illinois, Us• Developed professional customer relation skills by resolving concerns • Adapted the call to customer’s wants and needs• Clarified information for the customer during a stressful situation -
Merchandise AssociateMacy'S Oct 2012 - Jan 2013New York, Ny, Us• Helped over a thousand customers during the holiday season • Maintained a clean work environment • Set up orders for customers to be sent their homes -
InternGirl Scouts Of Arizona Pine Council Sep 2012 - Dec 2012• Marketing Computer Expert Palooza on Girl Scouts of Arizona Pine Council’s Website• Communicate directly with community contacts via traditional and electronic means• Organizing Computer Expert Palooza for thirty Brownie Girl Scouts
Leeonni Long Skills
Customer Retention
Software As A Service
Zendesk
Call Center Administration
Customer Satisfaction
Banking
Marketing
Communication
Email
Social Media
Salesforce.com
Customer Service
Customer Relationship Management
Customer Support
Web Chat
Leeonni Long Education Details
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Arizona State UniversityPolitical Science -
Estrella Mountain Community CollegeGeneral
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Arizona State UniversityBusiness And Technology
Frequently Asked Questions about Leeonni Long
What company does Leeonni Long work for?
Leeonni Long works for Rr Donnelley
What is Leeonni Long's role at the current company?
Leeonni Long's current role is Workflow Coordinator at RR Donnelley.
What is Leeonni Long's email address?
Leeonni Long's email address is le****@****oso.com
What schools did Leeonni Long attend?
Leeonni Long attended Arizona State University, Estrella Mountain Community College, Arizona State University.
What skills is Leeonni Long known for?
Leeonni Long has skills like Customer Retention, Software As A Service, Zendesk, Call Center Administration, Customer Satisfaction, Banking, Marketing, Communication, Email, Social Media, Salesforce.com, Customer Service.
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