Lee Ovens Email & Phone Number

Windsor, England, United Kingdom

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. Leisure Focus manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.As a charity, Leisure Focus will reinvest any surplus funds generated back into the facilities.

Maidenhead

As Centre Manager I managed three sites, assisting with many more across the contract, with 190 staff on the payroll and 10 direct reports. I had overall responsibility for the effective management and operation of the Centre, increasing profitability and consistently enhancing both the financial performance and usage of the site within the contract specification. As a leader I build and maintain strong working relationships built on sincerity and trust, empowering staff through a balance of clarity and freedom.I have worked under both local government and private companies, managing the smooth transition between the handover of the Centre between the two. Multiple-site management Accountability for budget and credit control £1.4million contribution and £3.5million turnover Financial forecasting Sales targets, KPIs and incentives Supplier relationships and management Recruitment, retention and performance management Staff training and mentoring through strong coaching and leadership Staffing rotas to maintain adequate cover Efficiencies and improvements Procedural compliance and Health & Safety Customer Service focus, handling complaint escalation Sales and target focussed, identifying new leads for sales and partnerships Cash handling and invoicing Event management and marketing Software experience: Legend, Clubman, Hyperwave, Collaborative Planning

Berkshire

• In charge of all operations on shift, including external contractors• Financial reporting for whole of leisure centre• Regular and competent use of MS Office suite• Areas of responsibility: HR, finance, special events, holiday activities and sport courses, reception team and senior/trainee senior recreation assistants.Responsible for 30 direct reports.• Shaping budgets and their management• HR management, including; payroll, time sheets, holiday allowances and recruitment• Daily building audits including reactive maintenance and use of Trent building management system• Daily cash handling and reconciliations, approx. £5000 per day• Dealing with customer complaints efficiently • Building and safe key holder; first response for out of hour alarms• Procurement for cafe vending contracts, following current RBWM policy• All block bookings in CMS; creation, system booking, excluded dates and invoicing• Implementation and updating of NOP & EAPs (Normal Operating & Emergency Action Plan)• Risk assessments completed on regular basis for all my areas of responsibility• Chemicals, plant room and COSHH management• Safeguarding & Protecting Children training

Berkshire

The main role of this job was to co-ordinate and implement the full suite of children's activities; term time and holidays. Including costs and ROI reporting. During this period I managed a mixture of full and part-time staff.• Delivered weekly coaching session for local, vulnerable adults• Swimming program and teachers• Managed program of sports and coaches• Minibus driving in-between venues to transport children for activities• Worked on a funding application and secured national lottery grant for local astroturf• Fully managed kids holiday activities, from pricing, brochures, advertising and staffing. Two successful Ofsted inspections. Facilitated care of children with additional needs

Berkshire

This job was the beginning of my shift work. When on shift I was responsible for the lifeguards, change over periods, cleanliness of the building and general operational standards.• NPLQ Certificate - Lifeguarding• Health & Safety Training• Oxygen & Defib Training• Equality & Diversity Training

Berkshire

Over the three years in this role I co-ordinated and developed the 13-19 holiday program, working closely with our community partners and managing a small team of part-time staff.• NVQ L2 – Football Coaching License (Affiliated with FA)• Level 1 Athletics• Level 1 Cricket

Aat Level 2 & 3, Accounting And Finance

Gnvq Sport & Recreation

As Levels

9 Gcses, Grades B-C