Lee Robert Parcon Email & Phone Number

Calgary, Alberta, Canada

New York, United States

Reporting to the Team Supervisor and responsible for resolving client concerns, answering inquiries, and utilizing feedback for brand development.Key Successes: Successfully managed and resolved an average of 30+ customer inquiries and concerns per hour Achieved and maintained a consistently above KPI scores from probation period to present.

Manila, National Capital Region, Philippines

Reporting to the Clinic Operations Manager at Bay Area Orthopedics - Vallejo, CA and was responsible for coordinating Workers Compensation appointments, updating medical records, and clinic reception desk coverage.Key Successes: Increased QME appointments of the clinic from average of 5 per month to 20+/month through efficient handling of workers compensation appointments

Biloxi, Mississippi, United States

Reporting to the Clinic Coordinator at PainStop Spine Clinic, LLC- Mississippi and responsible for organizing and managing patient appointments and updating patients' medical records.Key Successes: Efficient management of 150-200 patient appointments per day. Demonstrated exceptional coordination and communication skills by effectively managing schedule changes and collaborating with patients and physicians

Bacolod, Western Visayas, Philippines

Reporting to the Team Supervisor and responsible for troubleshooting and resolving technical issues related to their internet and cable services. Offering product and service recommendations to customers.Key successes: Consistently met key performance metrics such as average handle time, first call resolution, and customer satisfaction ratings, indicating a high level of efficiency and effectiveness.

Bacolod, Western Visayas, Philippines

• Designing, developing and delivering training materials and programs for new hires• Conducting training sessions for customer service representatives on topics such as customer service skills, communication, policies and procedures, and system usage• Coordinating with subject matter experts to ensure that training materials are up-to-date and accurate• Evaluating trainees' progress and providing feedback to ensure they meet performance metrics and standards• Maintaining and updating training materials and documentation• Collaborating with other trainers and stakeholders to continuously improve training programs and processes• Participating in various team projects and initiatives as needed to support the overall success of the customer service department.

Bacolod, Western Visayas, Philippines

Reported to Team Supervisor and responsible for responding to customer inquiries via chat and email regarding order status, product information, and general customer service inquiries.Key Successes: Best Agent Award for Q4 (2012), Consistently met and exceeded key performance metrics such as average handle time, first call resolution, and customer satisfaction ratings, indicating a high level of efficiency and effectiveness.

Bacolod, Western Visayas, Philippines

• Provide technical support and assistance to customers who are using AT&T DSL internet services• Troubleshoot and resolve customer issues related to internet connectivity, modem setup, and email setup• Use remote desktop tools to access customers' computers and diagnose issues• Maintain accurate and timely documentation of customer interactions and issue resolution• Communicate technical information to customers in a clear and concise manner• Follow up with customers to ensure that their issues have been resolved and their internet services are functioning properly• Collaborate with other technical support representatives to identify and resolve complex issues