A creative thinker and natural leader, who excels in utilizing software to automate and enhance business processes and boost productivity.Vast experience in taking business challenges and inefficiencies and working with end users and both internal and external stakeholders from concept, through R&D, design, implementation, go-live and after care to either remove them completely or to drastically reduce their impact on the business.Spotter of opportunities to use software and automation to boost business productivity and a proven track record of improving not only productivity but user and customer satisfaction via process development and/or user training. 10+ years experience in technical support | 8+ years experience in the distribution/industrial sector | 5+ years experience in leading a team | Led a number of large, successful projects from concept to production and after care | Knowledge of and experience with a large range of software | ERP Specialist | BI and reporting analyst | GSuite global admin | Office 365 global adminNotable Projects;Company Rebrand (Section Lead + Support)Google Suite to Office 365 Migration (Lead)Email Screening and Filter Implementation (Lead) Standardization of Company Communications (Lead)On-boarding New Companies (Support)