Lee Ping Swen 李苹瑄 Email & Phone Number

Singapore

- Advise clients a mix of experts within the value chain to provide rich and effective insights.- Craft and deliver customized sales pitches to effectively communicate service offerings to prospective and reconnect dormant clients via email, phone calls, and LinkedIn.- Establish and maintain strong relationships with key clients, increasing repeat business and referrals.

Singapore, Singapore

- Successfully handled major key accounts in Guidepoint Singapore from global management consulting firms within SEA- In charge of client servicing & relationship management with key accounts- Service delivery handling portfolio of clients across different industries and regions

- Successfully handled major key accounts in Guidepoint Singapore from global management consulting firms within SEA- Achieved 128% of 2022 KPI within 4 months, promoted to Senior Research Associate, Client Servicing

Singapore, Singapore

- Reviewed and analysed client research requests, using a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project- Utilising the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project- Being the main point of contact for experts, assisting in their queries, screening them for their suitability for specific client projects and creating professional profiles for client consideration

Singapore

- Built new relationships in effort to grow business and expand company- Maintained good relationship with existing clients through phone, email and social media platforms.- Designed enterprise operation flow - implemented and maintained operations guideline for employees- Developed the B2B segment and incorporated the use of corporate gift catalogue to attract target audience

• Referral programme through social media content creation

Singapore

• Curated and designed monthly social media content to engage the community• Managed social media sentiments and content calendar• Reported analytics of social media content based on Instagram Insights • Design content based on analytics• Drive user acquisition for YouTrip Multi-currency Wallet• Planned and executed monthly community giveaways (YouTripPerks)

Education record

Diploma, Business And Social Enterprise

Overseas Immersion Programme (Hong Kong) 2016: • Service learning at Lingnan University. • Managed and organized an upcycling workshop.