Managing bespoke projects in support of the bank's larger mission. Focused on building out the technology services required for a new commercial branch in a new country for the bank

Program Manager overseeing and driving a number of key initiatives within the Bank’s technology services department which ultimately delivers secure core infrastructure solutions and innovation to over 85,000 users globally in more than 60 countries

End user services portfolio leader responsible for over $15M USD of investment-funded projects and other core projects such as Windows10 migration, Skype for Business implementation, Sharepoint upgrade, etc

Operational Leader responsible for new business and deal governance for over 16 countries. Provided the leadership vision, strategy, and tactical positioning to ensure business solutions aligned to the client requirements across all IT managed services and associated infrastructure. Worked directly with the Go-to-Market teams to execute a US multi-billion dollar sales pipeline. Responsible for approving the final client solution and agreed budgets. Key contributor to the success of the regional sales plan execution• During the four years, closed over $400M worth of new logo and renewal accounts in total contract value:Over $100M in Singapore in the shipping industryOver $40M in China and Hong Kong across the manufacturing, airline, and fast food industries Over $300M in Australia and India in the banking and finance industry• Negotiated struggling commercial terms with clients directly leading to contract signingLed negotiations for a number of accounts <$50M across the regionOn larger deals, provided clarity around the ambiguity of RFPs working directly with the clients and their consultants Most of these clarifications required were technical in nature and required an operational understanding and cost impact in order to solidify a commercially viable contract• Increased client satisfaction by over 10% and improved the Net Promoter scores (NPS) by 20%Validated by external parties directly with the customer through consistent scorecardsNPS improvements achieved by moving passives to promoters over 2 yearsContinued communication with the client after contract signing and follow through of remaining key challenges was key to these improvements• APAC Program Manager who transformed the solution governance process globally • Through rigorous deal governance, effectively reduced risk reserves by >$100K by scrutinizing internal teams around the likelihood and probability of identified risks

Responsible for managing the first line in-life customer service experience for all customers globally requiring a direct interface in the APAC region. Fully responsible for and senior escalation point for >150 engineers across multiple centers in APAC. These centers, governed by ISO20000 compliance, cover the range of British Telecom’s products and services including unmanaged, managed and complex/bespoke services. Responsible for producing and maintaining plans, processes, policies, standards, architectures, frameworks and documents to support the in-life service desk management of quality ICT solutions, ensuring that all incidents are managed with agreed customer timeframes and service level agreementsManaged all BT-provided IT services in Asia Pacific to Credit Suisse via a global outsourcing agreement. These services included comprehensive end-to-end voice and data solutions for this major investment bank. The team comprised of over 70 permanent and consultant-based engineers spanning from NOC administration roles to highly specialized/certified technical experts (CCIE,etc). Perform as the senior manager for escalation on behalf of Credit Suisse for all matters pertaining to the network capability in Asia. This includes all data and voice capabilities within all exchange trading floors and worldwide connectivity to all offices around the globe.

Asia Pacific regional role responsible for the implementation of the data centre and midrange strategies for over 16 countries. Managed a budget of over EUR 12 Million per annum. Oversaw a consolidation program which aimed to reduce more than 15 data centers into a single (fully redundant) regional facility. Manage the distributed computing team (internal and outsourced) responsible for the open systems environment within those centers. Work directly with the business heads and relationship managers to translate business requirements into suitable IT solutions which bring real value for money without additional IT overhead. Manage the bank’s IT outsourcing partners which handle the daily service delivery and execution of most projects. Prior roles within the vendor environment allowed this responsibility to be more effectively managed through previous real-world scenarios. Complete ability to supervise IT programs of work being delivered by various internal and external parties to ensure the client requirements are delivered without the typical challenges such as cost overruns and unplanned delays.

Accountable for the creation of comprehensive, cost-effective IT solutions that focus on driving business value. This involves leveraging internal global and local business lines to meet market demand and driving out excess cost. Translating customer requirements into operational strategies, managing the technical domain teams, consolidating input from domain experts into consistent, compliant, value-add solutions, creating associated cost models and associated proposal documentation, performing due diligence, and assisting in contract negotiations. Responsible for growing the new business team’s capability. This includes training and mentoring senior domain leads across multiple lines of service. Performing evaluations of new solution offerings for market appropriateness in Asia and developing channel relationships with management consulting firms and supporting vendors such as IBM, SUN, HP, and local system integrators. Other roles include: managing risk through development of mitigation plans; creating transition and transformation solutions to include the cost modeling and creation of high level project plans; and supply chain management (vendor negotiation) as it relates to the proposed solutions.

Functioned as a midrange subject matter expert in the USA and Asia for the global new business group. This included the development and support of customized client solutions and auditing functions to ensure the accuracy of cost projections across a variety of business and technical domains. Industry lines of focus included the commercial aviation industry, credit data management, defense/military, financial institutions/banking, medical, and retail distribution.(My position with Sabre was acquired by EDS in 2001 and my time was bridged - technically employed by EDS from 2001-2004)

Responsible for the engineering and operational escalations for American Airline's Capacity Planning core infrastructure systems

Unix Administrator at Lockheed Martin's Joint Strike Fighter Program. This position required a US security clearance due to the sensitivity of the program.