- Conduct analysis on incoming raw materials, in-process and finished goods.- Responsible in customer complaints investigation.- Possess a good sensory skills for product evaluation and troubleshooting.- Authorized to Release, On-Hold and Reject for raw materials, packaging materials and finished products. - Responsible for Statistical Process Control (SPC) data monitoring andcollection. - Collaborate with R&D and Production to ensure quality of rawmaterials and finished products- Ensured all equipment is in good condition and maintain laboratory consumables and raw materials are constantly available for use.-Follow up and respond to CAPA(corrective action, preventive action)- Ensured proper food safety practice & GMP is in place and implemented accordingly.

-Managed Inventory Rack system, First in, First Out (FIFO). -Maintained records of all Tiger Balm in and out records. -Monitors, reports on, and manages surplus materials. -Ensured Tiger Balm are manufacture according to cGMP and SOP. -Maintained and calibrating manufacturing equipment. -Revised cGMP documentation. -Assisted R&D team developing of new products and optimization of existing product -Liaise with Quality Control in materials.