Eric Le Email & Phone Number

Costa Mesa, Ca, Us

-Successfully managed and reviewed the merchandise presentation on site, ensuring that categorization, imagery, badging, product knowledge, and pricing were accurate and met brand guidelines. Resulting in an increase in customer satisfaction and a decrease in customer complaints.-Consistently maintained the online store on a daily basis, executing the predefined merchandising strategies, resulting in a well-organized and easy-to-use online store that increased sales and improved customer satisfaction.-Managed and reviewed the digital campaign calendar to ensure that the merchandising story was consistent on site, including but not limited to ensuring that the copy, imagery, and pricing were accurate and adhered to brand guidelines resulting in a more effective and engaging digital marketing campaign.-Tracked inventory and communicated delays and shortages to mitigate business impact resulting in a more accurate and up-to-date inventory system that helped to ensure that customers could always find the products they wanted.-Visit competitor sites and attend product manager meetings to stay current with initiatives, trends, and opportunities helping to identify new ways to improve the online store and increase sales.

Costa Mesa, Ca, Us

-Resolved an average of 100 customer inquiries per week within 48 hours to with an average customer satisfaction rating of 95%.-Empathized with customers who are frustrated with a technical issue and help resolve issue quickly and efficiently.-Built strong relationships with customers by going above and beyond to help resolve a complex issue. -Improved communication skills by working with customers from a variety of backgrounds, including English as a second language speakers and customers with disabilities.-Enhanced attention to detail by accurately documenting customer interactions and inquiries. Allowed for quickly identify and resolution for future customer issues, and helping to provide quicker and more efficient to customers service.-Maintained a high level of customer satisfaction by communicating customer issues using clear and concise language in a timely and effective manner to shipping department including but not limited to Order Issues, Shipping Issues, Returns, Refunds, Other Customer Inquiries.

Bedford, Texas, Us

- Designed individualized tutoring plans that tailored to each student's learning style, behavioral needs, and emotional well-being.- Proactively planned and organized instructional materials to facilitate student learning.- Conducted ongoing assessments of student progress in mathematics across K-12 grade levels, communicated findings to students and staff, and collaborated with center staff to develop personalized learning plans for each student.

Bedford, Texas, Us

Developed and executed a theoretical and practical course for 4-6 early engineers of age seven to fourteen, consisting of multiple lessons aimed towards introducing and expanding computer science concepts through the usage of Scratch.Managed and maintained equipment, computers, and iPads through troubleshooting hardware and software issues that occurred within the classroom.Guided young engineers in the process of troubleshooting, debugging and upgrading their existing systems to ensure it was testable, maintainable, and efficient.

El Segundo, California, Us