• Consolidated knowledge into simplified instructions to provide future developers with a road map to success, improving onboarding efficiency by 20%.• Created open lines of communication to the client in order to expedite resolutions to financial questions.• Adhered to company training principles for keeping PII secure for client financial safety.

• Brainstormed with senior and junior members of the productivity pipeline and prototyped systems to reduce waste and increase productivity by saving and categorizing excess material to be used again.• Conducted daily briefs to communicate productivity demands and set goals to increase daily engagement.

• Negotiated with staff and directed inmates to control stress points in security and ensuring the safety of everyone.• Taught staff members to convert printed documents into Word documents to reduce the mistakes and increase productivity.

Translated spoken and written information from Korean to English to promote efficient communication.Performed training and exercises focused on team building to optimize mission mentality.