Manages projects using or supporting Electronic Shipping Integration (automated solutions for data transfer with customers, using EDI messages or APIs) from global business IT perspective at DHL Express global head officeCo-ordinates and supports changes and improvements to DHL global standard EDI messages to ensure they meet business requirements and can be deployed successfully by DHL Express teams in regions and countriesResponsibilitiesGathers and aligns Electronic Shipping Integration solution requirements with regional and country customer facing IT and operational teams, solution architects and other relevant parties at DHL ExpressComposes submissions for project funding and complies with other DHL Express Project and Portfolio Management processesManages development, comprehensive testing and implementation of Electronic Shipping Integration solutions from global business IT perspective, co-ordinating with development and other relevant teams, and aligns corresponding documentation and specificationsAdvocates with technical support on behalf of region and country teams for successful resolution of issues raised with solutions developedKey AchievementsEnsured versions of DHL global standard EDI messages to comply with comprehensive changes to EU requirements on shipment data were developed, tested and available for implementationCo-ordinated with region and country teams to ensure to date more than 80% of customers migrated to message versions with this capabilityProject managed development and implementation of solution to support separate submission then merger of manifest and commercial invoice dataManaged implementation of changes to DHL global standard EDI messages to support Loose Break Bulk shipping process, and with country and global operational teams to implement first customersCo-ordinated development, testing and implementation of solution to render Commercial Invoice images from EDI manifest data received on DHL EDI gateway

Managed large, high-profile project portfolio to develop and implement integrated E-Business and E-Commerce applications with customersGenerally consisted of over 50 concurrent projectsCustomers ranged from SME web store start-ups to multi-nationals, in diverse industries from fashion retail to logistics management, with business models from web order fulfillment to reverse logisticsManaged support of live solution portfolio of over 1000 customersMajor AchievementsLeveraged Web Services technologies to transform the role from one responding to the integration demands of a small number of large customers with well established IT infrastructure, to one managing a strategically essential program providing consultation and support to an extensive range of customers of all sizes with diverse requirementsDesign, development and implementation of:i. Automated shipping solution for break bulk B2C order fulfilment with major global consumer goods company and their logistics partner (supports $2 revenue p.a.)ii. Shipment management, mailroom, inventory and cost management applications for large government department, universities and major financial institution ($7.5 million p.a.)iii. Web based shipping applications for logistics carriers using DHL Express international freight services for Australian exports and imports ($1 million p.a.)Grew live customer facing IT implementations from minimal base to support majority of Australia outbound shipments revenueProject managed testing and launch of Customs documentation submission by Web Service APIDesigned and implemented ITIL based portfolio and project management processesDeveloped licence agreements for third party software developers supporting DHL Express functionalityStandardised process for rapid customer on-boarding with 3rd party software developersTrained staff in customer facing IT integrated solutions

Managed team responsible for implementation and support of proprietary customer facing IT solutions, with $1 million budget. Included purchase of hardware and contract negotiations with support providers. Represented DHL Express Australia and Papua New Guinea at an Asia Pacific level and ensured DHL Express systems developed were fit for local conditions.Designed and delivered strategy which achieved 15% increase in customer base using proprietary E-Commerce tools to a total representing 40% of revenueDevised and implemented a business improvement strategy which achieved loss reduction of approx. $120000 per annum and reduced costs by approx. $50000 per annum

Implementation and support of customer EDI solutions for shipment preparation, tracking and billing. Included requirements gathering with customers, their IT, logistics and warehousing partners.Generally worked with national or global customers of the scale to implement and benefit from EDI based integrated solutions.Developed and introduced the acknowledged Asia Pacific best practice for targeting, implementation and maintenance of automated E-Business solutions with customers.Delivered Asia distribution solution with IT hardware producer ($0.5 million revenue per annum) and “Repair and Return” solution for mobile phone manufacturer ($150000 revenue per annum).

Implemented E-Business strategy with software and network providers to increase suppliers across UK and Europe on E-Business tools by 40%. Reduced cost by approx. $150000 per annum.Managed E-Business Helpdesk and Helpdesk staff.

Implemented 600 suppliers onto new E-Business solution ahead of schedule. Reduced costs considerably, while successfully resolving problems in very busy live operational area.