Leesa Valentino Email & Phone Number

Kalispell

Define strategy and manage implementation of eConnect software suite for customers, improving business profitability through data management. Direct operations of the eight-member support team, managing documentation and budgeting, and meticulously tracking projects to ensure seamless completion by deadline. Collaborate with clients to establish business requirements and create project plans detailing software customization and video data integration which achieves business goals. Maximize customer satisfaction and retention by regularly delivering detailed reports, communicating a project's progress, and providing post-project support.CONTRIBUTIONS & PROCESS DEVELOPMENT:- Designed and implemented testing strategies to ensure optimal software performance and customer requirements, increasing the number of annual installs by 25%.- Proactively managed projects, swiftly resolving customer concerns, resulting in a 40% increase in SMLA customer retention.- Identified, recruited, and managed new data integrations, expanding the company's offerings and customer base.- Turned problems into opportunities by working with customers who were ready to leave service due to issues they'd experienced and resolving their concerns. Increased ancillary product and services sales by 30%.

Established Netfocal Inc., creating a business plan and leading strategic development to drive steady growth of the firm. Collaborated with clients to translate their business objectives into viable and profitable solutions. Consistently met client expectations by overseeing all aspects of web design and applications.KEY ACCOMPLISHMENTS:- Implemented marketing initiatives to build an extensive clientele and attain lucrative contracts with companies such as videoNEXT Federal and eConnect.- Generated $850K in revenue in the first year of operations alone.- Recruited and led a team of 12, including sales, editors, programmers, and subsidiary staff.

Description: Built and delivered high-quality web applications and e-commerce solutions to internal and external clients while leading 30+ web developers, graphic designers, and technical sales specialists. Managed a $2M budget and all operations from budgeting to staffing. Led strategy, planning, and implementation of projects incorporating interactive webpage design, programming, and search engine optimization. Closely analyzed metrics to define web design solutions which optimized the user experience.KEY ACCOMPLISHMENTS:- Built a division devoted to web development comprised of 34 developers, eight sales representatives, and five project managers.- Directed the design and implementation of a central landing site used by more than 240,000 CenturyTel internet customers.- Extensive technological expertise resulted in multiple speaking engagements for groups of up to 300 throughout the country.

Established and drove strategic development of this company, successfully growing the company into a multi-million dollar business with 32 employees, and the largest internet service provider in northwest Montana. Ultimately negotiated successful sale of the company, establishing new partnership (Web Solutions) with CenturyLink.KEY ACCOMPLISHMENTS:- Grew business to attain revenues of over $1M in less than four years.- Established and managed $100,000 international contracts including Bosnian and Chechen government websites and the Indonesian election website.