Lee Schlesinger Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

• Post-Implementation relationship owner for Casino and Cruise customers.• Responsible success, adoption, and smooth transition into Oracle Cloud Infrastructure.• Monitors health and deliverables and advocates on behalf of Customers.• Conducts regular business reviews with customers to ensure satisfaction with product and services.• Consults with C-Level Suite on Strategy and Planning.

Austin, Texas, Us

• Post-Implementation Relationship Owner for Early Adopters and Fast Followers of Next Gen Oracle Hospitality Cloud products.• Responsible success, adoption, and smooth transition into Oracle Cloud Infrastructure.• Monitors health and deliverables and advocates on behalf of Customers.• Conducts regular business reviews with customers to ensure satisfaction with product and services.• Consults with C-Level Suite on Strategy and Planning.

Austin, Texas, Us

• Tactical Relationship Owner of Key Strategic Accounts.• Post Order /Pre Implementation Owner.• Point of contact for general inquiries.• Owner of weekly/bi-weekly/monthly Health Check.• Coordinates and conducts quarterly business reviews for key accounts.

• Direction and Supervision of all Client Services for a hospitality technology start-up.• Development of processes and procedures to ensure long term client satisfaction.• Identification and development of prospective clients for business growth.• Frequent client interactions to strengthen report to maintain long-term productive relationships with customer base.• Assist with product development making sure that all products fit customer needs.• Development and delivery of sales presentations as needed.

New York, New York, Us

• Responsible for total account management function serving as the central point of contact for both the Implementation and Client Support Teams.• Responsible for directing implementation team on all projects including desktop and mobile website design, booking engine, and SEO/SEM implementations.• Responsible for all customer communications, conflict resolution and compliance on contractual deliverables.• Provided revenue management strategies and budget estimates in support of customers; drove effective strategies to achieve organic growth as well as expand business by creating value propositions such as SEO and PPC.• Led a team providing online web presence consulting and designs to Travel Channel’s “Hotel Impossible”.

• Management of day-to-day operations and assignments of the front office staff including scheduling, planning, and assignment of work.• Assisted ownership in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.• Directed implementation of new systems, policies, and procedures after a full gut renovation of a previously distressed property.• Property contact for all media requests including print, television, radio and web media.

Charlotte, North Carolina, Us

• Management of day to day operations of a 104 room Hotel in Bethpage, NY.• Daily analysis of P&L reports, sales and revenue reports, review of accounts payable, accounts receivable, and daily follow ups on outstanding balances. • Ongoing training of staff on new techniques to increase occupancy and guest satisfaction as outlined by the corporate office.

• Supervision of all departments on evening shifts at multiple properties. Departments under supervision included Front Desk, Reservations, Housekeeping, Engineering, Bell Staff and Security.