Loan Servicing Specialist (Government Contractor)
CurrentEfficiently assist customers with inquiries and concerns, while ensuring accurate documentation and timely input into the client system. Provide detailed explanations of account status and inquiries to customers, adhering to State and Federal regulations. Expertly assist customers with delinquent accounts according to various state guidelines, utilizing exceptional communication skills to fulfill both client and customer goals. Conduct thorough research and analysis of borrower accounts, based on various loan servicing processing queue tasks. Offered Tech support for CRM and TSI MANAGE ENGINE to help secure digital phone efficiency on government VPN.