Responsible for the development, growth, retention, and profitability of a National client base composed of Multi Unit housing, Military, Medical, Retail, and Education based customers.• Accountable for the management of a decentralized operations team, responsible for the day to day management of customer restoration needs.• Responsible for the management of a third party, franchised, member network, utilized to scope, estimate, and perform the needed services on the customer locations.• Responsible for the contractual management of customer programs to assure compliance, liability management, renewal, and profitability of the program.• Responsible for the growth of the customer programs to exceed 100% growth year over year from 2018 to 2019. • Accountable for the review, development, training, and compliance of our network, to state and federal laws for the management of hazardous materials and waste.

Responsible for the management of all sales and service operations as it pertains to the residential and commercial restoration industry. • Accountable for the day to day management of operations, sales, administration, and field service teams.• Responsible for the overall profitability of the company as it relates to expense management, margin management, and procedural efficiency.• Accountable for the development of new programs, intended to diversify the base of business through merger, and franchise programs.• Focused on continual advancement of the business through increased technology, business enhancements, personnel development, and creating a performance driven organization.

DIRECTOR BUSINESS DEVELOPMENTManaging the development of business processes with a focus on creating a more efficient environment throughout the organization, designed to increase overall profit margin. Responsible for the management of the Field Estimators and Project Managers, Content Restoration, and Pricing / Value Assessment teams, while developing sales through vertical market applications.• Developed and implementing programs for the increased use of the PSA loss management system.• Developing and implementing programs for the effective distribution of tools and supplies, while assuring proper job reporting, costs management, and invoicing accuracy.• Developing improved processes for the flow of information during Catastrophe Seasons.• Developing increased sales throughout Northeast Ohio through the review and increase of contracted service programs.• Working with Vertical markets such as City Government, Restaurants, Lodging, and Gaming, to develop contracted programs for increased revenue opportunities.

Managed customer facing service operations designed to grow and support a national base of beverage customers. • Managed the Field Support, National Call Center, Project Management, Customer Master Data, and Contract Management Teams.• Transitioned business operations from Sara Lee in Chicago to JM Smucker in Orrville.• Successfully developed and implemented a team environment thereby enhancing overall operations and proficiency, year over year.

Managed service contracts for Equipment service programs.•Developed programs designed to grow business, while assuring proper measurement and management of profitability.•Developed and managed service contracts for Customer and Distributive programs.•Experienced in liability and risk management.

Managed a customer centric, field service operations team, designed to grow and support a national base of beverage customers. •Created and implemented a performance system designed to improve service operations for a national service organization, which increased service performance and decreased operating costs.•Managed the development of 150 plus union and non-union employees. •Managed 25+ Third Party Service providers.•Developed and managed national customer and distributor service programs.

Managed route delivery and service operations for the eastern half of the United States. •Directed the management of 68 delivery routes, 127 service personnel and third party service agents.•Evaluated and consolidated route operations, while increasing per stop profitability and maintaining customer service levels.•Improved customer satisfaction levels and account penetration statistics.