Lee Siew Zhen Email & Phone Number

Bayan Baru

As the responsible individual, I will be committed to ensuring that all team members follow sprint planning and readily provide support to resolve any difficulties they encounter. In close collaboration with the finance team, I will support and validate customer monthly credit utilization. Furthermore, I will enhance the functionality of already deployed features and create thorough tests to guarantee full functionality prior to launch. By leveraging my technical expertise and utilizing instruction manuals, I will provide non-technical departments with the necessary knowledge and guidance to effectively resolve technical issues on the admin panel.

Bayan Lepas, Penang, Malaysia

As the responsible individual, I will be handling customer technical support cases through Freshdesk, effectively communicating and escalating any issues to internal engineering teams to ensure the smooth resolution of technical flow and issues. I will also prepare accurate reports for management level during weekly meetings and conduct training sessions on the use of the courier panel. In addition, I will compile requirements from both customer service and vendors and work with engineering to increase the efficiency of the system. By evaluating objectives and customer service team specifications, reviewing proposed changes, and providing recommendations, I will strive to improve the existing admin panel. Finally, I will be accountable for onboarding and training new support team members, as well as identifying and validating finance reports such as profit and loss, user balance, and monthly user activity reports.

Penang, Malaysia

The responsibilities of this role include supporting customer service with any technical queries on the EasyParcel website, courier panel, and admin panel. i will diagnose, troubleshoot, and resolve issues by asking customers about their problems in detail and providing effective solutions. Additionally, I will generate MYSQL data into excel for reporting purposes and attend in-person meetings with vendors to analyze, troubleshoot, and diagnose any integration issues between the vendor and EasyParcel. I will also be responsible for counterchecking vendor billing versus cost records in the system.

Penang, Malaysia

Kuala Lumpur, Malaysia