Lee Street Gaicd Email & Phone Number

Sydney, Nsw, Au

Nsw, Qld, Nt, Canberra

Sydney, New South Wales, Australia

New South Wales, Australia

• Senior Leader responsible for overseeing day to day operations of NSW State, field and phone based member and client services, sales operations and deliverables within corporate strategic plan, $24M P&L, staff of 25, 3 business streams including the Sydney Business Member Lounge. Applied a risk mindset and commercial judgement to all decisions.• P&L and commercial outcomes: Developed a high-performance business unit, up-skilled staff and enhanced team efficiencies, deployed new marketing initiatives and quality outcomes. Delivered 70% above target Operating Result, 16.9%, membership acquisition and engagement rate of over 60% across 14,000+ NSW member base. Operations included more than 120 governance education courses annually in member and board services in NSW to over 3,500 members and delivering highly successful governance events, exceeding 2,000 members. Improved Nett Promotor Scores and customer satisfaction ratings statewide. Culture change agent driving employee engagement strategy and One Team ethos. Expanded technology solutions and introduced live streaming of briefings and key events in regional areas, together with webinars and on-line learning platforms in play.• AICD Ambassador: NSW ‘face of AICD’ hosting events and official formalities, key stakeholder management. Board and C-suite.

Sydney, Australia

Responsible for the NSW Sales and Engagement Teams. Developed tactical campaigns and established sales CRM pipeline for member services, course and event bookings, P&L forecasts and securing >$9M top line growth. Portfolio grew from 12,000 to 14,000 members and exceeded 16% acquisition and 86% retention targets. Secured revenue 3 months forward.

Sydney, Australia

• Performed a gap analysis on organisational sales capability. Developed the national sales strategy, established sales frameworks and methodology to deliver a robust sales culture across national telesales and field sales teams through coaching and mentoring.• Aligned Marketing campaigns increasing online lead generation and referral leads to sales teams. The Inside Sales team fielding approximately 1200 leads p/month, improved their conversation rate to 85% of enquiry to sales. • Strategically launched into Aged Care Sector B2B market and built a $3.8M B2B sales pipeline nationally from startup. • Developed the key account management plan for Government, Private and NFP accounts including Dept. of Veteran Affairs, Health, and delivered 106% of national B2B sales target in first year.

Sydney, Australia

Key responsibilities include delivering growth and retention for $2.9 Bn National Corporate Payments portfolio. Redesigned the sales strategy, value proposition and delivery of a new channel strategy across Mid-Market, Large Market, Strategic Partnerships and B2B channels. Embed best sales practice to a team of Account Development Executives to drive increased credit card spend charge volume across corporate card client base and ensure client retention. Enhanced team productivity and implementation of sales strategies through coaching and mentoring of team members. Delivery of strategy through collaborative partnerships with Marketing, Product, Global Account and Acquisition Divisions. Adherance to Operational Risk, Compliance, Regulatory and Legal requirements. Provided sales management best practice across APAC region.

Sydney, Australia

Responsible for creating and executing a relationship and data driven strategic plan for 65 merchant accounts to improve the profile and trusted advisor status of the American Express partnership and deliver portfolio growth. Extensive C-level mapping, consultative processes and client engagement strategies. Delivery of suite of AMEX solutions including bespoke digital marketing solutions, big data solutions, prestige events and channel strategy delivery whilst working across multi-functional business units. NPS outcomes and delivery of profitable entrenched client relationships.

Sydney, Australia

Key responsibility included the proactive acquisition of new corporate accounts to the value of $19M annually and increase the national account footprint. Appointed Sales Coach role and mentored and coached new hires.• Established an effective pipeline strategy and delivered 175% of target in first year. Developed Corporate strategic sales plan for detailing pathway to success across multiple stakeholders, key influencers and C-level decision makers and competitor activity to deliver sales target expectations.• Performed gap analysis on sales processes and articulation of value proposition across the business and reconstructed the value proposition, launching the New Conversation across sales teams

Sydney, Australia

Management of 400 National Key accounts and National Account Management Team servicing the National Corporate accounts. Redesign of the sales process, sales coaching and mentoring to drive improved conversion rates across a highly competitive industry. Management of key accounts, and key stakeholders State Business Managers, Branch Managers and Operations Divisions to ensure corporate contract deliverables were met. Delivery of additional sales across suite of premium insurance products.

Queensland And Northern Territory, Australia

Working closely with the General Manager the key responsibility of this role was the acquisition of new corporate accounts in Queensland and Northern Territory. Industries include State Government, Mining and Resources, Construction and Engineering. Prospecting, corporate presentations and negotiation to contract execution. Significant statewide travel to ensure strategic regional relationships were nurtured and key stakeholder's needs met. Ability to work across multi-functional teams and nationwide branch locations ensuring corporate operational deliverables were met.

Key responsibilities included Territory Management for North Brisbane Region to uncover growth opportunities and ensure existing account retention. Conduct audits across Hospital, Government and Manufacturing sectors to profile improvements to Senior Management and propose additional value add sales, driving contracts to completion.