Lee Stroh Email & Phone Number

Tampa/St. Petersburg, Florida Area

-Manage 3 web service reps (WSR) and 1 front-end developer that make up the web department team-Evaluate and pilot new technologies offered as new products to our end users-Define and execute improvements to workflows for web department including training and quality control checklists-Implementing large-scale migration of WordPress websites to upgraded servers-Handle VIP clients personally with exceptional customer service-Contact clients to handle any upsets or technical questions the WSR cannot handle-Troubleshoot client issues (e.g. my website is down, why? Hacked websites, removing malicious code, fixing customer mistakes, investigate client billing queries etc)-Maintain legacy content management systems for older clients and newer template website building systems, including software updates and add-ons -Troubleshoot any technical questions for WSRs (e.g. hosting, domains, SSL certificates, HTML and CSS questions)-Design, program, and test marketing emails and custom landing pages (HTML and CSS, some Javascript) to reduce the workload of in-house developer-Distribute and monitor jobs between team members

Tampa/St. Petersburg, Florida Area

-Liaison between clients, graphic designers, copywriters, and programmers to move a website/landing page order from inception to programming approval and go live stage-Trained to use Wordpress Multisite template builder-Implement more elegant websites using HTML and CSS learned during personal study time-Troubleshoot customer website issues unless issue needed to be escalated to the in-house developer-Exhibit exceptional customer service skills in line with company policy

Fort Wayne, Indiana

-Address client needs-Policy Management-Networking and IT (Hardware and Software) support-General office duties