Lee Stuart Email & Phone Number

Amsterdam, Nl

I oversaw the North America region, having joined the organization five months after its go-live as an independent entity. Reported directly to the Global Order to Cash Lead, I regularly collaborated with subject matter experts in order-to-deliver and billing-to-cash. I managed the Order Management, Claims, Billing, Cash Application, and Master Data teams, identified and resolved inefficiencies—such as EDI rejections—with input from both subject matter experts and third-party providers to enhance process efficiency. I also led daily cash collection calls to ensure timely collections.* Transitioned Order to Cash functions from an external team to an in-house team overseas through effective planning and execution, enhancing team cohesion and performance. Cleared all backlogged payments by working with the cash applications team, significantly improving cash flow.* Managed claims and deductions, with a strong focus on Billing to Cash, leading to more accurate and timely billing processes.

Scandicci, Firenze, It

I enhanced team operations by creating standardized “how-to” documents and establishing a SharePoint site to centralize policies, procedures, audit workbooks, and reports, streamlining access to critical information. I improved decision-making and risk management by reviewing all credit approvals and denials, while collaborating closely with the Executive Team and Branch Managers on collections strategies. I optimized departmental workflows by identifying and implementing efficiency improvements with SAP outputs and successfully onboarding D&B as a key resource for evaluating customer credit. Additionally, I fostered strong relationships with sales leadership by providing credit and collections education, holding regular meetings, and maintaining consistent communication, which improved cross-departmental collaboration. I managed all personnel decisions, including hiring, performance reviews, and resolving personnel matters, ensuring a high-performing and cohesive team.* Reduced past due percentage by 40% by implementing strategic policies, procedures, and effective team management.* Ensured success with interim and year-end audits by developing and enforcing robust AR policies and procedures.* Increased team size from 5 to 10 members by leading recruitment, development, and training initiatives, significantly improving the department's efficiency.* Implemented Dunn and Bradstreet's Best in Class credit tool by onboarding and integrating it into the team's workflow to enhance credit management.* Strengthened operational efficiency by creating and executing comprehensive training programs for staff, leading to improved compliance and audit readiness.

Parsippany, New Jersey, Us

Hedehusene, Dk

I led five teams across credit, collections, and cash applications, consisting of up to 50 FTEs, while documenting and implementing policies and procedures to streamline operations. I coordinated the outsourcing of a significant portion of cash applications to an International Shared Service Center in Europe, retaining a specialized team for key functions to improve overall efficiency. I executed interim and year-end audits by ensuring compliance standards were met and maintaining thorough documentation. Additionally, I reduced A/R by implementing effective strategies, working closely with D&B and Experian, and overseeing all month-end closing tasks related to A/R.* Reduced bad debt by over 33% in 6 months by driving the collections process and collaborating with a trade insurance company to mitigate financial risk.* Increased staff by 30%, hiring 17 team members to support growing needs, while creating and implementing policies and procedures to streamline operations.* Oversaw credit, collections, and cash applications for three U.S. entities, managing month-end close responsibilities for six entities.* Played a critical role in onboarding Panalpina after DSV's acquisition by ensuring seamless integration into financial operations.* Passed interim and year-end fiscal audits related to Accounts Receivable, ensuring compliance and accuracy in reporting.

New York, Ny, Us

I led a global credit and collections team of 25 full-time employees, driving performance through strategic goal-setting, staff development, and process documentation. I reduced inefficiencies by overseeing the credit evaluation process and collaborating closely with our contracted credit reporting agency and the multi-lingual global collections team. I also spearheaded project work to keep the team updated on upcoming software, enhancing operational efficiency. A successful business trip to London further strengthened team collaboration and relationships. Additionally, I developed a deeper understanding of Union regulations for non-management employees and worked with the Sourcing team to extend our contract with Equifax.* Oversaw global Credit and Collections operations with teams in America, the UK, and Asia, driving performance through standardized processes.* Achieved greater consistency and efficiency by developing uniform policies and procedures, then training staff across regions to ensure alignment.* Strengthened collaboration across teams by fostering clear communication and implementing best practices.

Springfield Township, New Jersey, Us

I managed a team of 10 full-time employees across accounts receivable, commercial collections, and cash application, overseeing lockboxes and remote check deposits while maintaining strong relationships with banking institutions. I led the integration of receivables from acquisitions, ensuring alignment between the accounts receivable sub-ledger and the general ledger. Additionally, I delivered detailed weekly presentations to the CEO and CFO on commercial collections and contributed to successful annual audits and bank due diligence tests.* Enhanced reporting by designing companywide aging reports with the IT team and addressed all HR matters, including hiring and performance evaluations.* Decreased past due balances in business-to-business collections portfolio for 12 entities, improving overall business cash flow.* Cut month-end closing process from 5 days to 2 in AR by implementing streamlined policies and procedures within department.

New York, Ny, Us

I was brought on board to leverage my broad competencies in collections management, leadership, and strategic planning to drive initiatives supporting corporate goals. I effectively supervised a team of six full-time employees, conducted mid-year and year-end employee reviews and evaluations, and assisted with global metrics. As a member of the hiring authority team, I was responsible for resume review and candidate interviews. I also managed special project teams of up to ten employees, represented the accounting department during client visits, and processed dunning of delinquent accounts via SAP twice weekly.I played a key leadership role in developing the accounting segment of the company’s customer portal for three years, overseeing global training on the portal through conference calls and webcasts, as well as managing weekly and monthly reports. By implementing innovative policies and streamlining business processes, I significantly enhanced team efficiency and met metrics consistently. I worked daily with SAP, Excel, Word, and PowerPoint to support these initiatives.Additionally, I helped realign the department into four distinct teams in collaboration with other accounting managers. I was hand-selected to oversee the company’s bankruptcy and FDIC receivership accounts, including filing claims, approving accounts for third-party collection, and processing write-offs and refunds. I managed collections for major national and international firms and banks, and I took pride in coaching, mentoring, and professionally developing my direct reports.

Springfield Township, New Jersey, Us

I have a progressive record of positions with increasing responsibility, culminating as an Accounts Receivable/Collections Supervisor, where I led a team of four in cash applications, collections, and month-end close. I oversaw the day-to-day collections operations and achieved a 20% improvement in business-to-consumer collections shortly after stepping into the supervisory role. In this position, I was a key participant in hiring collections staff, training and coaching new hires, and conducting annual performance evaluations. I also assisted colleagues with resolving complex insurance issues and managed the outsourced vendor relationships with collection agencies, overseeing account transfers to collections, company attorneys, and processing write-offs.My daily responsibilities involved working with Rescot, Microsoft Excel, and Word. I earned fast-track promotions due to my strengths in workforce reengineering, process optimization, and productivity improvement. Previously, as an Accounts Receivable/Collections Representative, I managed a commercial portfolio of over 1,600 accounts, including high-priority accounts, and collaborated closely with client business owners and administrators on payments, settlements, and repayment schedules. I consistently exceeded collection KPIs, demonstrating my ability to drive results in a fast-paced environment.