Lee Sutton Email & Phone Number

Uae

Prodevelop assist ports and terminals on their Digital Transformation journey through IoT solutions and industry expertise, maximising your asset utilisation, improving processes and helping you to identify new revenue opportunities.Key Responsibilities- Develop strategy for Prodevelop's Terminal Business. - Deliver substantial growth via new and add-on sales (license, SAAS and services) across EMEA and The Americas.- Conduct comprehensive market trend analysis to identify emerging prospects and competitors.- Collaborate with cross-functional teams to create & enhance product strategy/pricing/marketing.- Promote our products & services through event participation, marketing campaigns and effective personal communications. - Prepare budgets, proposals and deliver sales demos. Conduct contract negotiations.- Account Management through to project delivery.- Cultivate effective relationships with synergistic partners.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Navis is a provider of operational technologies and services that unlock greater performance and efficiency for the world’s leading organizations across the shipping supply chain. Navis combines industry best practices with innovative technology and world-class services to enable our container terminals and carriers alike to streamline their ocean supply chains and better collaborate together, transforming how goods are efficiently delivered.Main accomplishments and responsibilities as Sales Account Manager for the Middle East, Africa and UK are:• Achieved 96% of combined annual target for the 3 years in the role, using the Challenger Method. • Closed $450k deal through out-of-the-box, innovative and thorough research.• Increased sales pipeline by 57%.• Delivery of sales proposals, presentations and product demos.• Contract Discussions, Clarifications and Negotiations.• Developed and Maintained customer relationships from IT Manager to C-Suite at 55 accounts in order to arrive at innovative solutions for customers often unique requirements.• Develop and implement account strategies and best practices for your clients.• Add-on Business through upselling additional products and services. Navis software is offered through Perpetual and Term Licenses plus SaaS Subscription.• Lead Generation, Qualification and Conversion.• Lead successful RFP responses for large tenders.• Accounts Revenue Collection.• Collaboration with internal resources (Product, Sales engineering, Sales Ops, Legal) throughout the sales cycle.• Documentation of account & sales related activity in Salesforce.com.• Attending, staffing and networking at industry conferences and events.• Drive customer attendance of webinars for the expanding and innovative Navis product range.• Proven ability to learn quickly about products and services and Complex Data / Technology solutions.• Manage customer expectations and satisfaction both pre and post sales.

Dubai

• Primary Support Engineer for N4, SPARCS and ShipEditor for MENA region.• Navis Key Contributor Award in 2013.• Support Account Management for several ME terminals ensuring customer's technical and business needs are resolved in an efficient manner.• Developed and maintained relationships with large customer base, Navis executives, Development, QA, Professional Services and Product Management to ensure nothing is left to chance.• Troubleshooting issues with Navis Certified Partners such as Motorola Teklogix, Honeywell LXE, Kalmar, TMEIC and TBA.• Excellent knowledge on N4 advanced applications such as PrimeRoute, Expert Decking and AutoStow.• Manual, semi-automated and automated terminals support.• Semi-automated terminal focus group.• Remote support of N4 and Equipment Control systems.• Familiarity with SQL Server and Oracle Databases running on Windows, Unix or Linux.• Codify issues into documented or scripted processes.• Isolation testing to identify root cause reducing effort required by development team to resolve issues.• Acceptance testing before new patches are delivered.• Installation and maintenance of N4 environments.• Onsite N4 implementation and upgrade support.• Gap Analysis for system upgrades.• Hyperic Monitoring• Interviewing prospective candidates.• Mentoring of new hires including informal Product Training and Support Methodology.• High customer satisfaction (CSAT) rate at 90% overall and 98% in 2017.• Regular 24/7 out of hours support for critical issues so can handle pressure and excel under duress.• Excellent log analysis skills (product agnostic).• Active contributor to the Navis Collaboration Center.• Salesforce CRM tools such as reports and dashboards.• Wireshark network traffic analysis.

Sheffield, United Kingdom

AttentiV provided software solutions to blue-chip client base in the financial services and debt management sector.• Provided 2nd and 3rd line support to external clients.• Support provided according to SLA agreed with customers.• User Acceptance Testing.• Maintenance of application modules using Oracle Forms and Reports, PL/SQL and Cobol.• Performance Tuning using Oracle Trace and TKPROF analysis.

Mod Arncott, Bicester, United Kingdom

EDS were a large multinational company that provide IT solutions to the public and private sector. Our customer was the UK Ministry of Defence.• Maintenance and development of two secure applications using Oracle Forms and Reports 6i, PL/SQL and Unix Shell Scripting.• Development lead of major system upgrade. Worked closely with the Project Manager to resolve design flaws, delegating tasks to team, ensuring completion within agreed project deadline. • Code Reviews• Personal Mentor to junior developers.

Mod Arncott, Bicester, United Kingdom

• Provided 2nd and 3rd line support to our customer in accordance with SLA.• Third line support data typically though minor code changes to Oracle PL/SQL or Unix Shell Scripting. • Internal auditing of all technical documentation for external audit purposes.• Systems Administrator for central Interface messaging system.

Mod Arncott, Bicester, United Kingdom

• Functional, Integration, and System Testing for several projects.• Test Planning• Defect Management using SQA Manager and Administration tools.• Use of Rational Robot for Automated testing.