Lee Swire Email & Phone Number

Anana House, Bristol, UK

:: Responsible for applying a technology capability set to perform pre-sales, sales, specification, delivery of projects, testing & documentation of programmes up to ‘declared ready for customer acceptance’.:: Ensuring that I am up to date with technology, roadmap and direction of platforms, clients, customers and partners.:: Ensuring the production and.

Technical lead for a team responsible for inbound and outbound voice routing for Orange UK contact centres.Designing and writing complex strategies using Genesys Interaction Routing Designer that interact with external applications such as web services and Oracle databases.Ability to interpret detailed log files for tier 3 fault analysis.Contribute to.

Member of a team responsible for automated customer contact services for Orange UK serving both internal and external customers. Successfully design, develop and test applications created as a result of interpreting business requirements against technical limitations.Replaced with a third party, Anana, the entire speech IVR at Orange UK in 8 weeks from.

Acting as the technical test lead on all projects with Test Engineers and Test Technicians executing my test scripts.Managing small teams of which the majority are external partners and ensuring testing activities are co-ordinated to make the optimum use of the short timescales. Daily use of UNIX and SQL as part of role.Production and maintenance of test.