Sylvia Lee Email and Phone Number
Marietta, GA, US
Sylvia Lee's Location
Marietta, Georgia, United States, United States
Sylvia Lee's Contact Details
Sylvia Lee work email
- Valid
- Valid
- Valid
Sylvia Lee personal email
n/a
About Sylvia Lee
Excellent supervisory and communication skills used to inspire team members to reach performance goals in the pursuit of overall company objectives and career growth within the company. Led and coordinated continuous business process and product launches to improve and enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, and increase efficiency.
Sylvia Lee's Current Company Details
Secur-Serv
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Director of Technical Account Management
Marietta, GA, US
- Website:
- secur-serv.com
- Employees:
- 224
Sylvia Lee Work Experience Details
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Director Of Technical Account ManagementSecur-ServMarietta, Ga, Us
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Director Of OperationsMilner, Inc. Sep 2024 - PresentPeachtree Corners, Georgia, Us -
Director Of Sales Engineering And Project ManagementMilner, Inc. Jun 2023 - PresentPeachtree Corners, Georgia, Us
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Director, Technology ServicesThreatadvice Jun 2021 - Jun 2023Birmingham, Alabama, Us -
Systems Sales EngineerMilner, Inc. Oct 2019 - Jun 2021Peachtree Corners, Georgia, Us
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Account ManagerSophicity Oct 2018 - Oct 2019Alpharetta, Ga, Us -
Network Infrastructure EngineerSophicity Mar 2017 - Oct 2018Alpharetta, Ga, Us
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Managed Services ConsultantSaxony Partners Sep 2016 - Mar 2017Frisco, Texas, Us• Prepare Dell desktops and laptops, Apple tablets, Mitel desk phones and Android mobile phones to deploy to users at corporate and remote offices. • Troubleshoot and repair all hardware. • Perform equipment inventory for all computers, tablets, desk phones and mobile phones. • Solve issues related to Office 2016 and Office 365. • Use Mitel Programming Database 5000 to manage extensions and voicemails and monitor system to troubleshoot call quality issues. • Use Active Directory to manage users and to manage security and distributions groups. • Manage shared folders’ permissions. • Meticulously record all work performed in the Jira ticketing system. • ITIL – document all IT processes for reference and evaluate all IT processes to offer suggestions for improvement and implement those changes. -
Network EngineerAdvanced Recovery Systems, Llc Aug 2015 - Sep 2016Fort Lauderdale, Fl, Us• Plan, implement and support the computer networks that support inhouse voice, data, video and wireless network services. • Secure network system by establishing and enforcing policies; defining and monitoring access. • Managing implementation of new software. • Maintaining disk images for new computer installs • Applying operating system updates, patches, and configuration changes. • Administer Active Directory Services and Certificate Authority (This includes but is not limited to user provisioning, security, support, configuration, maintenance, and upgrades). • Develop and maintain positive working relationships with all end users. -
Computer TechnicianUniversity Of Central Florida Aug 2014 - Aug 2015Orlando, Fl, Us• Configure, install, maintain, and support computer hardware, software, and peripherals, including network environments and software upgrades• Administer, monitor, and troubleshoot system backup hardware, software, media, scripts, and test maintain system efficiency• Oversee hardware surplus and inventory accountability management• Research, analyze, and evaluate new hardware and software products, upgrades, and improvements to enhance system effectiveness and efficiency• Prepare evaluations and make recommendations regarding appropriate usage of new technologies• Develop and maintain documentation, including configuration changes, required to support deployed systems• Train and orient users on proper use of computer equipment, software applications, and systems• Convey information to both technical and non-technical audiences• Work with a ticketing system to receive tickets, communicate with customers and other teams, and build on knowledge base -
Team LeaderConvergys Oct 2008 - Nov 2013• Provide scheduling support for customers seeking on-site technician appointments.• Acknowledge, evaluate, and appropriately handle incoming calls.• Escalate unresolved customer issues to supervisors.• Use computerized system for tracking, information gathering, and/or troubleshooting.• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Effectively interact with team members who have diverse backgrounds and temperaments• Coach team members on their performance on a regular basis• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience• Maintain relationships within the supporting business units to help resolve issues related to team members• New product launch and management
Sylvia Lee Skills
Microsoft Office
Technical Support
Troubleshooting
Customer Service
Leadership
Team Leadership
Management
Communication
Active Directory
Project Management
Windows 7
Process Improvement
Windows Server
Vendor Management
Windows 10
Tcp/ip
Print Management
Office 365
Microsoft Exchange
Information Technology
Strategic Planning
Team Building
Microsoft Excel
Computer Hardware
Public Speaking
Social Media
Consulting
Training
Microsoft Powerpoint
Microsoft Word
Time Management
Coaching
Managed Services
Training And Development
Talent Management
Performance Management
Leadership Development
Organizational Development
Change Management
Succession Planning
Employee Engagement
Talent Acquisition
Employee Relations
Recruiting
Change Leadership
Hr Information System Management
Strategic Workforce Planning
Organizational Design
Organizational Effectiveness
Human Resources
Organizational Behavior
Organizational Leadership
Thought Leadership
Strategic Leadership
Situational Leadership
Cross Functional Team Leadership
Performance Improvement
Key Performance Indicators
Balanced Scorecard
Performance Consulting
Performance Metrics
Internal Communications
Communication Skills
Instructional Design
Freelance Writing
Business Strategy
Business Planning
Strategic Thinking
Project Portfolio Management
Project Leadership
Organizational Learning
Action Learning
Organizational Culture
Cultural Change Initiatives
Diversity
Innovation
Labour Relations Strategy
Compensation Strategy
Strategic Change
Business Transformatiion
Sylvia Lee Education Details
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University Of Central FloridaInformation Technology
Frequently Asked Questions about Sylvia Lee
What company does Sylvia Lee work for?
Sylvia Lee works for Secur-Serv
What is Sylvia Lee's role at the current company?
Sylvia Lee's current role is Director of Technical Account Management.
What is Sylvia Lee's email address?
Sylvia Lee's email address is sl****@****ner.com
What schools did Sylvia Lee attend?
Sylvia Lee attended University Of Central Florida.
What skills is Sylvia Lee known for?
Sylvia Lee has skills like Microsoft Office, Technical Support, Troubleshooting, Customer Service, Leadership, Team Leadership, Management, Communication, Active Directory, Project Management, Windows 7, Process Improvement.
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