Sylvia Lee Email & Phone Number

Marietta, Ga, Us

Peachtree Corners, Georgia, Us

Peachtree Corners, Georgia, Us

Birmingham, Alabama, Us

Peachtree Corners, Georgia, Us

Alpharetta, Ga, Us

Alpharetta, Ga, Us

Frisco, Texas, Us

• Prepare Dell desktops and laptops, Apple tablets, Mitel desk phones and Android mobile phones to deploy to users at corporate and remote offices. • Troubleshoot and repair all hardware. • Perform equipment inventory for all computers, tablets, desk phones and mobile phones. • Solve issues related to Office 2016 and Office 365. • Use Mitel Programming Database 5000 to manage extensions and voicemails and monitor system to troubleshoot call quality issues. • Use Active Directory to manage users and to manage security and distributions groups. • Manage shared folders’ permissions. • Meticulously record all work performed in the Jira ticketing system. • ITIL – document all IT processes for reference and evaluate all IT processes to offer suggestions for improvement and implement those changes.

Fort Lauderdale, Fl, Us

• Plan, implement and support the computer networks that support in­house voice, data, video and wireless network services. • Secure network system by establishing and enforcing policies; defining and monitoring access. • Managing implementation of new software. • Maintaining disk images for new computer installs • Applying operating system updates, patches, and configuration changes. • Administer Active Directory Services and Certificate Authority (This includes but is not limited to user provisioning, security, support, configuration, maintenance, and upgrades). • Develop and maintain positive working relationships with all end users.

Orlando, Fl, Us

• Configure, install, maintain, and support computer hardware, software, and peripherals, including network environments and software upgrades• Administer, monitor, and troubleshoot system backup hardware, software, media, scripts, and test maintain system efficiency• Oversee hardware surplus and inventory accountability management• Research, analyze, and evaluate new hardware and software products, upgrades, and improvements to enhance system effectiveness and efficiency• Prepare evaluations and make recommendations regarding appropriate usage of new technologies• Develop and maintain documentation, including configuration changes, required to support deployed systems• Train and orient users on proper use of computer equipment, software applications, and systems• Convey information to both technical and non-technical audiences• Work with a ticketing system to receive tickets, communicate with customers and other teams, and build on knowledge base

• Provide scheduling support for customers seeking on-site technician appointments.• Acknowledge, evaluate, and appropriately handle incoming calls.• Escalate unresolved customer issues to supervisors.• Use computerized system for tracking, information gathering, and/or troubleshooting.• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Effectively interact with team members who have diverse backgrounds and temperaments• Coach team members on their performance on a regular basis• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience• Maintain relationships within the supporting business units to help resolve issues related to team members• New product launch and management