Lee Tuttle Email & Phone Number

Syracuse Ny, Boston Ma

Developed an end-to-end resource management system for a multi-discipline, 200+ employee Search Marketing organization.• Created a resource capacity model for each business line and established a cross-functional approval process to ensure we balanced the right number of resources to our growth• Developed several DIY tools giving managers visibility into their staff’s assignments and utilization enabling them to quickly match resources to new business and open roles• Built the inter-system integrations and an interactive reporting system in PowerBI to provide visibility into resource capacity, allocations, utilization and engagement-level margins

Houston Tx, Boston Ma

Responsible for the quality, timely delivery, and continuous improvement of all digital offerings and services.• Attained the company’s then-highest 12 months period of both revenue and profit• Spun up a new ‘website build and launch’ business line, including hiring, developing site goals, creating process templates and QA procedures• Won the biggest single-brand contract of the year partnering with one of the largest advertisers in the US• Organized the discipline teams into practices, developing skill standards, training, quarterly goals, processes and templates. • Spearheaded the company’s first successful eCommerce client site implementation (BigCommerce) and developed the needed processes for future teams

Boston, Ma | New York, Ny

Responsible for the product strategy, service delivery, P&L and scalable operations that enabled a local start-up to grow into a $100 million digital advertising business.• Created the best practices and standards for a multi-million-dollar organic search (SEO) business, scaling it from 2 SEO experts to over 50.• Merged and redesigned the operational functions of 5 separate agencies and over 400 employees into a single, best-in-class digital media organization (ranked #1 by Forrester) that served nearly $1 billion in annual paid search media ads.• Converted an inefficient and mostly outsourced social media business into a high-performing insourced business line, serving over $500 million in paid social media ads annually.• Pitched, won and co-managed the organic search (SEO) and paid search (SEM/PPC) business for one of the largest global consumer advertisers.

Boston, Ma

Managed a creative and technical organization that delivered over $50 million in professional services for top tier clients.• Executive Account Manager for a successful $20 million, 2-year (65-person team) project delivering a multi-site CMS for a global financial institution.• Turned-around a troubled $14 million (35-person team) transformational web project for a large global insurance agency by re-organizing the team and leading them to deliver all subsequent milestones on-time, avoiding significant payment penalties.• As Engagement Manager (15-person team), delivered a $3 million DMP (Data Management Platform) for one of the largest HMOs in the US. • Implemented numerous infrastructure, best practice and process enhancements improving our project management, QA, usability testing and web delivery performance.• Created and directed programs for departmental skills training and manager development.

Canton, Ma

Responsible for the 100% uptime of all systems in a technology-dependent call center and telemarketing company.• Accountable for all IT functions including custom applications development, Nortel telephony integration, software selection, desktop/server maintenance and networks.• Created departmental processes, operating standards, disaster recovery plans and implemented hardware fail-safe redundancies.

Cambridge, Ma

Transformed the existing manufacturing and distribution systems of a spreadsheet-reliant company into industry leading tools and methods.• Developed cross-discipline, global financial requirements into a single worldwide DMP.• Worked extensively in the UK to develop our first pan-European General Ledger and world-wide Budget Forecast/Financial Closing system.• Completed various development/systems integration projects for Finance, Human Resources, Purchasing, Sales, Marketing, and Customer (technical) Support. • Implemented Lotus’ first data warehouses for their Customer, Sales and DB Marketing groups.• Built a 200 user Product Support system, including telephony integration, from mixed sources of over 5 million warranty names.• Implemented and customized several manufacturing and distribution systems for our assembly plants in England, Ireland, Puerto Rico, Japan and the US.