Lee Van Adel Email & Phone Number

Ontario, Canada

Earning numerous promotions during my tenure at uBreakiFix, as District Manager, I oversaw 6 Ontario stores for the nationwide, same-day electronics repaid company. Leading a 24-person team to troubleshoot and resolve customers’ technical issues, I too, served customers, resolving escalations. I also optimized operations and developed standard operating procedures and processes.A few core contributions I’m proud to highlight, include:● Being instrumental in opening 15 new stores in Ontario, which amounted to 1 new store opened every 3 months● Partnering with the COO to optimize operations across the Ontario, Nova Scotia, Manitoba, Saskatchewan, and Alberta stores● Recruiting and hiring over 50 store managers and technicians within only 1 year● Being appointed to serve on an advisory committee advising corporate and franchise owners on HR and operations● Establishing the 1st standardized training process and manual to train new staff in 6 weeks which supported the rapid growth and expansion of the company by streamlining training● Reducing inventory 50% improving cash flow, and enabling inventory auditing by creating an inventory system adopted across the network

Ontario, Canada

I was rapidly promoted to Store Manager, where I managed the day-to-day operations of 2 stores in the GTA, and a total of 8 staff. I resolved customer service escalations and ensured my stores met sales and financial targets.

Ontario, Canada

I originally joined uBreakiFix as a Technician, and the first employee hired within the Ontario region. In this role, I analyzed, diagnosed, troubleshot, and repaired customers’ issues with a variety of personal devices including smart phones (iPhone, Samsung, Android), and tablets, and engaged with associated operating systems including iOS and Google Drive.