Client Success Manager
Current• Collaborate with MSPs to maximize customer value from our product offerings. • Lead new MSP and customer onboarding initiatives, ensuring smooth transitions and rapid value realization. • Efficiently manage and resolve customer escalations.• Oversee billing processes and licensing discussions with a focus on clarity and fairness. • Leverage security background to provide specialized guidance and foster strong customer relationships. • Partner with sales teams to forecast renewals, mitigate churn, and identify up-sell opportunities. • Drive product adoption across customer organizations while maintaining high renewal rates and NPS scores.