Lee Whitbread Pmp® Agilepm® Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

CrossPoint Australia has established itself as a recognised Managed IT Service provider and a business technology provider with offices in Sydney, Manila and Singapore. Major clients include IBM, Nokia, Jones Lang LaSalle, Mars, Monash University and ACP Magazines. The role of Head of Projects forms part of the senior management team with responsibility for overseeing the solution design and delivery of managed IT services to CrossPoint customers.♦ Led the path for new projects/programs into an ‘operational’ state ♦ Oversaw and managed a portfolio of between 10 to 15 client projects (concurrently)♦ Established best practice tools and processes for delivery of customer facing projects♦ Delivered customer facing VoIP and managed IT service projects♦ Owned budgets up to $500k per project♦ Increased the profitability of the project and reduced potential bottleneck risk♦ Worked with the business on identifying new products and services to bring to market♦ Provided leadership and direction to a team of project managers

In 2006, Nokia Corporation and Siemens AG announced a merger between the network solution divisions of the respective companies. The new company would be called Nokia Siemens Networks and is a 50-50 joint venture between the communications service provider businesses of Nokia and Siemens.♦ Challenged with leading regional change management strategies and program integration ♦ Delivered consolidated solutions for reducing infrastructure spend♦ Completed due diligence to consolidated IT&T and infrastructure across 80 APAC sites♦ Ensured the project plan was correctly followed and potential risks/bottlenecks resolved♦ Transitioned all legacy PABX onto global VoIP platform.♦ Developed standard ordering platform and delivery process for voice services♦ Standardised on VoIP telephony architecture♦ Implemented SIP services and least cost routing to replace IDD call charges♦ Defined process for the management of outsourced services.

Singapore

With Nokia delivering 80% of its internal IT services via a multi-vendor outsourced model, the focus of this role was to manage and oversee external service providers in the provision of infrastructure and desktop services across the company’s operations throughout the Asia-Pacific region and China.♦ Developed, evaluated and communicated Business Cases for outsourcing IT services ♦ Reviewed external service providers (IBM, HP & Xerox) based on cost and services♦ Managed an US10Mil annual spend and reduced IT operational costs ♦ Increased customer satisfaction from 80% to 90% ♦ Replaced non-standard services with global services♦ Consolidated hardware and created processes to accelerate incident resolution♦ Provided a single interface between the company’s business units and vendors♦ Managed escalations resulting from process or service delivery failures ♦ Negotiated and agreed out of scope items, pricing models and SLAs♦ Designed and facilitated the first multi-vendor workshop to set standards and build relations♦ Oversaw a team of 4 Vendor Managers being located in India, Singapore and Beijing

Appointed to manage the implementation of a mission-critical project to align the company’s regional IT support services with its global approach. Included changes to people, processes, vendor management and service levels and was extremely critical due to cultural difference and the high cost of production downtime.♦ Delivered the project strategy to transition 5,000+ personnel to a global IT infrastructure model ♦ Secured buy-in across all levels of the business to President level to embrace change♦ Identified any potential risk and ensured that the schedule was correctly met♦ Aligned the IT operations model through change management, training and development♦ Assigned staff to new regional or global teams with overseas line managers♦ Introduced matrix management and adjusting remuneration levels and policies♦ Trained the organisation on new tools and processes.♦ Transitioned local vendors agreements to HP & IBM to standardise provisioning of IT services♦ Introduced matrix reporting to the Korean management team♦ Improved network security with the deployment of Nokia’s global firewalls and antivirus ♦ Assessed the workforce management model behind 15 FTEs ♦ Appointed the Factory’s first ever female IT Manager.

Singapore

Reported to the Head of Transition Management with responsibility working with clients on strategies to transition existing services to IBM Global Services structure including operational and support models.♦ Transition Manager behind the IBM APAC Dow Chemicals contract to transfer vendor services♦ Oversaw transition and migration of services through 14 countries and 30 sites♦ Deployed servers and infrastructure tools to create a centrally managed environment ♦ Reduced the costs of supporting the customer environment through redeployment of resources♦ Identified and recommended solutions to bridge gaps in support solutions and models♦ Created information capture and analysis tools, and project management tools ♦ Delivered the project 2 months ahead of schedule.♦ Personally, nominated for the Gerstner award for customer excellence.