Lee Wilkinson Email & Phone Number

Chelmsford, Ma

• Lead for designing, implementing and supporting VPN solutions.• Supporting a mid market CRM solution to further increase productivity for domestic and international sales teams.• Ongoing 24X7 support for all clients’ desktop hardware and software support needs.• Primary lead for hardware, software, and electronics procurement for clients.• Windows server lead including build, maintenance, upgrades, and migrations.• Migration of clients from legacy Windows NT domain architectures to current MS Windows models.• Provide support for Domain Registrations, DNS maintenance, messaging needs, and client Web support.• Email server administration, including MS Exchange and open Internet mail architectures.• Desktop and Network virus protection solution provider including zero administration client deployment.• Firewall and network security services provided to all clients including ongoing 24X7 monitoring and surveillance.

Cambridge, Mass

A strategic manager responsible for overseeing the day-to-day operation of the IT department and the Data & Physical Security. Responsible for achieving established service and business objectives; educating, developing, coaching and training employees; initiating efficient systems and operations; and providing outstanding service to clients and employees.

Responsible for overall planning, organizing, and execution of all IT functions. Directing all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

A senior manager for the IT Client Services department managing all corporate and regional support teams. Developed end user services policies and procedures, staff mentoring and technical development, SOX compliance, budget management, new technology development and deployment, documentation, and employee communication management. Leader of several cost savings initiatives, including telecom cost reduction, conference bridging, video conferencing and reducing TCO of desktop computing infrastructure through centralized management and software deployment technologies

24X7 support for clients’ desktop hardware and software support needs. Advised on hardware and software best practices including installation and optimization. Acted ad a liaison between client and vendors. Lead for designing, implementing and supporting VPN solutions

Managed all aspects of the regional Desktop and Network Technology team’s functions. Supported systems in a large regional footprint consisting of 300 networked sites, 6000 employees, 160 servers, and numerous network transport methodologies