Lee Williams Email & Phone Number

eLearning design and development, script writing, application support and end user training all part of the trusts Digital team.

Oxfordshire, England, United Kingdom

Based at at one of Oxfordshire’s most popular and dynamic schools, St Hugh's prep school, I was responsible for the on site IT systems on behalf of Concero UK. Working as part of a small onsite team of two, I was the onsite tech lead as the 1st & 2nd line technician alongside my colleague who was completing an apprenticeship. With remote escalation support coming from my colleagues at Concero HQ in Wolverhampton. Within an ambitious school that strives to be a leader in its use of technology, we we're adapting and evolving at pace. Constantly learning and finding ways to make technology enhance teachers and students as they journey through formative years of education.• Service Desk Support• Investigate & resolve problems associated with OS, Networks, Software, Hardware, Printers, IP Phone system• Installation of new software and hardware• Maintain and fix other computing equipment• System upgrades and system maintenance• Liaise with third party suppliers such as Internet Service Providers and vendors• Technology asset management• Supporting teachers to implement new technologies in the workplace• Working with a range of technology hardware -Android, Windows, Apple• Respond to IT security and Safeguarding incidents• Supporting a range of software such as PASS, PaperCut, Impero and liaising with HP, Microsoft, Reach telecommunications and others to ensure swift resolutions for staff and students.

Wirral, England, United Kingdom

Application Support role in conjunction with Technical Support. While working remotely once the pandemic started, my role evolved and I started to absorb App Support tasks along side Technical Support tasks. This required using SQL Server to amend and fix various client data and website requests daily. Working closely with Developers and Client Support teams to ensure all incoming tasks were completed in a timely and efficient manner.

Wirral, England, United Kingdom

Technical Support & App Support (since March 2020)Proactive management of all Service Desk Requests. Delivering inductions and Information Security briefings.Active Directory management.Documentation maintenance of operating procedures.IT Equipment management, purchasing and repair. Microsoft Office/ 365. Microsoft Windows. SharePoint.Twilio Phone System.Network Management.SQL.

Secondment into the Tech Support team while continuing to remain as support for the Process & Systems team.

Bromborough, Merseyside, United Kingdom

Supporting the Process and Systems teams, undertaking roles rotationally starting in the Content Management team before becoming the Systems & Quality Trainer in November 2016. In March 2017 I combined the training role with that of a Data Quality Analyst, until June 17'. I then reverted back to just Training before being approached to move into a Tech Support role in July. By August I handed over the Training role to focus on a Tech Support secondment, however I remained in a support role to the Training and Data Quality teams in times of absence or heavy workload. Supporting with Graphic design projects in line with company needs (This has ranged from back drop graphics for conference stands, invitations and in-office branding for social committee projects. Editing the companies social & business monthly newsletter for 2 years (2016 -18).

Wirral, Merseyside.

My first role at AdviserPlus was as a coordinator. Providing first response to all callers on the HR advice line, dealing with any enquiries regarding the websites content and escalate calls to advisers in line with the client’s business rules. Capturing and tracking all calls on the case and call management system in line with specific processes and client SLA’s. Part of the job also consisted of conducting outbound calls to clients and supporting any administration tasks within our team.Towards the end of 2015 I took on extra work in a graphic design capacity, contributing towards a project entitled 'Dynamic Workflow.' Thus exposing the skills I have developed throughout my career in art & design which have opened up opportunities for further design work within the company.

Birkenhead, England, United Kingdom

During my time at O2 I was promoted to the role of 'Guru', a technical specialist in store, this was a secondment position as cover for the resident Guru. This entailed me being the 'go to guy' for all things technical, taking appointments with customers and keeping up to speed with the latest in mobile and tablet technology. This role also allowed me the opportunity to connect with the local community, including teaching children in a primary school in Runcorn the basics of Internet safety and visiting a care home for the elderly where I assisted with any technical questions they had regarding laptops, mobile phones and the internet in general.

Merseyside

As a sales advisor at O2 I progressed to become the Sunday store leader and an ambassador for Sony. A target driven job that emphasised the highest quality customer service.

Ba Hons, Animation

Diploma Foundation, Art & Design

A- Level, Graphic Design, Ict, Media Studies, Fine Art

12 Gcse'S Grade A-C