Yan Hui Lee Email and Phone Number

IT Life

Be the key person to manage the IT department that reports to the company CEO. Managing IT Department hardware, software and infra, determine and propose to the CEO on new hardware / software purchase.Manage POS system as administrator and L1 and L2 level on outlet operations and backend.Create and revise company IT policy.Be the IT key person on new outlets openings, create project forecast plans and IT budget for new and existing outlets.Deal with different IT vendors and suppliers to get the best deal based on company interest.Resolving HQ office, remote office and outlets users IT issues.

Support inhouse system. (System2Go and Galaxy)Onsite to the customer place to perform system setup and installation, including UAT to ensure the system goes live smoothly.Provide 1st level and 2nd level support to APAC customers, through phone calls, mobile apps (WhatsApp, WeChat, Zalo, etc.), Skype or video conference based on customer preference.

In charge all counters system, including hardware and softwareIn charge company IT Infra and system: - PABX - Internet - Network - CCTV - Alarm System - All companies servers - SAP System - POS SystemDeal with various vendors to get the best deal based on company interest.Prepare the upcoming year budget, OPEX and CAPEX.Involved in new outlet implementation, including setting up IT Infra and providing guidance on outlet daily operations.Perform team daily tasks, resolving incoming support cases, Carry out various system interfaces & version upgrade testing and UAT process. Taking part in evaluating new systems and hardware. Create team SOP documents and involve in the ISO audit process. Handling new projects and accomplishing them within the planned period and budget.

Supporting 3rd party and in-house developed application, including- MICROS (F&B Solution System)- Info Genesis (F&B Solution System)- Eatec (F&B Cost Control System)- xRetail & XES POS system- ePoint POS System- eXpert POS System (SPA solution system)- Executive Meal System (In-house develop system)- Transight POS System- Netframe Snooker system- Seito POS System

Supporting company software products (xRetail, xDiner, and xEnterprise), providing the solution to customers in their daily operation, sales, inventory, human resources and accounting. Handling new upcoming projects and providing better solutions and suggestions to customer business flows. Understanding clients’ business behaviors and proposing solutions on how the company software can help them to improve productivity and profit. Receive and solve existing client issues e.g. human mistake, software bug, error on operation flow, hardware failure, and networking issue.