Department: Digital VillageExpertise: Digital Strategy, Business Model Innovation, Experience Design, Technology EnablementClient: Singapore dispute resolution organizationHighlight: Digital system design, implementation, warranty and maintenance➞ Identified enhancement opportunities based on client's evolving business requirement➞ Responsible for system re-designing to improve user experience➞ Spearheaded functionalities development and implementation➞ Led… Show more Department: Digital VillageExpertise: Digital Strategy, Business Model Innovation, Experience Design, Technology EnablementClient: Singapore dispute resolution organizationHighlight: Digital system design, implementation, warranty and maintenance➞ Identified enhancement opportunities based on client's evolving business requirement➞ Responsible for system re-designing to improve user experience➞ Spearheaded functionalities development and implementation➞ Led project management to ensure smooth collaboration with onshore and offshore development teams➞ Engaged directly with internal and external stakeholders to define scope and requirements, identify risks and offer practical solutions Show less

Services: Core Business OperationsExpertise: Business & Operations Transformation, Performance Management & Optimization, Operating ModelProjects:Client: Malaysian government-linked investment holding companyHighlight: Digital Transformation Roadmap development and execution➞ Conducted digital maturity assessment within the client organization➞ Assisted in digital initiatives mapping as part of Digital Transformation Roadmap development➞ Supported in setting-up… Show more Services: Core Business OperationsExpertise: Business & Operations Transformation, Performance Management & Optimization, Operating ModelProjects:Client: Malaysian government-linked investment holding companyHighlight: Digital Transformation Roadmap development and execution➞ Conducted digital maturity assessment within the client organization➞ Assisted in digital initiatives mapping as part of Digital Transformation Roadmap development➞ Supported in setting-up of Digital Centre of Excellence as incubation center for digital initiatives➞ Facilitated ideation sessions within the client organization and guided on idea pitching and business case presentation➞ Researched for global digital transformation trends for high-level benchmarksClient: Philippines' leading integrated telecommunications companyHighlight: Field service management solution implementation➞ Supported nationwide hypercare for solution implementation➞ Measured, monitored and strategized solution adoption and user compliance➞ Performed analysis to measure the benefits and impacts of solution implementation➞ Assisted in streamlining operational processes and organization design in align with solution deployment Show less

Public sector➞ Involved in the development of regulatory framework for online healthcare services in Malaysia.➞ Prepared a national impact study report for the government entrepreneurship programs in higher learning institutions (HLI), aligning with the objectives of National HLI Entrepreneurial Action Plan 2016-2020.➞ Prepared a national impact analysis report for a government initiative breaching the technological knowledge gap through collaboration between public universities and… Show more Public sector➞ Involved in the development of regulatory framework for online healthcare services in Malaysia.➞ Prepared a national impact study report for the government entrepreneurship programs in higher learning institutions (HLI), aligning with the objectives of National HLI Entrepreneurial Action Plan 2016-2020.➞ Prepared a national impact analysis report for a government initiative breaching the technological knowledge gap through collaboration between public universities and small and medium-sized enterprises.➞ Involved in the development of the digital platform for National Regulatory Sandbox for the testing of innovative ideas and new business models.➞ Involved in the development of an open innovation platform designed to match innovation and solutions between stakeholders while accelerating the ideation to commercialization growth.Private sector➞ Assisted organizations to understand their innovation and digital transformation readiness as well as developed understanding of trends that are able to drive organizational transformation.➞ Crafted implementation and deployment strategy and roadmap for organizational innovation and transformation.➞ Carried out innovation deployment through workshops including cultivation of innovation mindset and assessment of innovation impact.➞ Proposed and developed digital transformation strategies for large corporations through the adoption of digital solutions on AI, data analytics and cloud-based systems.➞ Assisted organizations to crowdsource solutions, both internally and externally, via workshops and hackathons.➞ Conducted coaching sessions for planning and pitching of innovative business ideas.General expertise and experience➞ Developed digital analytical tools to assess and drive innovation strategy, process and culture within organization.➞ Supported testing and management of digital innovation management tools.➞ Performed data visualization for reports and digital innovation management tools. Show less

➞ Conducted research on various travel destinations for online travel platform➞ Performed tourism information analysis and categorization ➞ Assisted in creating online presence and optimizing web pages via keyword placement

➞ Supported operational purchasing and strategic procurement operations➞ Managed suppliers to ensure smooth supply of materials for manufacturing➞ Prepared reports including strategic supplier review, supplier qualification approval etc.➞ Performed supplier localization, supplier qualification and resourcing

➞ Coordinated with local and overseas clients to initiate and manage new and existing projects➞ Liaised with commercial partners for project operations and management ➞ Conducted talent acquisition by reviewing resumes, screening candidates, scheduling and conducting initial interviews➞ Involved in company website development including content translation and management

➞ Accomplished flexibility and efficiency by balancing between customer expectations and company procedures➞ Coordinated with colleagues to handle various situations and ensure adherence to safety rules