Leslie Fair Ray, Mha, Lssgb Email & Phone Number

Fort Worth, Texas, United States

Rehab, Radiology, Lab, Patient Transport

Fort Worth, Texas

ENT, Ortho, Podiatry, Gen Surg (Vascular, Urology, Neuro, Cardiothoracic), OMFS, Dental, Optometry, Ophthalmology, Women’s Services, Mammo, Medicine Specialty, Oncology & Infusion Center

Birmingham, Alabama

• Plan and direct all business and clinical operations for Hospital Radiology comprised of 175 FTEs generating 315,000 procedures and scans annually(CT, MRI, Ultrasound, Nuclear Medicine, Diagnostics, Mammography Clinic)
• Develop, implement, and manage a $16 million operational and capital budget
• Established and utilized operational KPI metrics reducing turnaround time by 28%
• Increased employee retention rate by 22% FY16 to FY17
• Designed and directed an extensive department renovation to address employee and patient survey comments resulting in Tier 1 satisfaction scores
• Created a Quality Audit Team that reduced image quality errors, workflow inefficiencies, and radiation exposure by 2%

Birmingham, Alabama

• Provided coordination and oversight functions needed to ensure successful growth and development of rehabilitation services to meet institutional goals and objectives
• Reorganized outpatient rehabilitation services, which increased UOS by 22% and generated an increase in revenue of 26% FY15 to FY17
• Reduced wait time for inpatient rehabilitation transfers by 2 days decreasing LOS and improving throughput
• Integrated three separate leadership groups into on Operations Leadership Team responsible for reviewing and developing operational plans for rehabilitation services
• Created business plan for community outreach, expansion, and growth of outpatient rehabilitation services

Birmingham, Alabama Area

• Reported directly to the Senior Vice President of Inpatient Services during a 1 year project-based fellowship
• Increased revenue for an Outpatient Services clinic by $500,000 through process redesign efforts that included the adoption and integration of new Electronic Health Record, patient scheduling system, and the collection.
• Coordinated the development of protocols for the Living Donor Liver Program with interdisciplinary transplant team
• Facilitated and designed a centralized nursing education model consisting of didactic, computerized, and simulated training by utilizing best practice education models

Bryan/College Station, Texas Area

• Credentialing Director:Reviewed, verified, audited, and maintained credentials for 270 clinical providers
• Automated manual processes that reduced credentialing time by 50% and costs by $10,000 a year while following JCAHO, state, and federal standards
• Liaison between Administration, Medical Staff, and Governing Board
• Interfaced with over 40 internal and external customers regarding application status and information Administrative Coordinator (Marketing/HR):Responsible for the coordination of hiring and onboarding employees while.
• Designed and implemented marketing campaigns, fundraisers, and employee incentive programs
• Coordinated 24 yearly events for internal and external marketing and public relations

Bryan/College Station, Texas Area

• Health Policy and ManagementActivities:Association for Future Healthcare Leaders- AFHL (ACHE affiliated Student Chapter) Vice President- 2nd Year
• Liaison between students, national healthcare organizations, and Alumni
• Established and maintained contacts within the university, ACHE, and professional community Vice President- Program Events
• Organized annual trip to Chicago for ACHE Congress conference
• Hosted 4 Women’s Networking Series events
• Fundraised for ACHE’s annual Alumni Banquet and 5K raising $3,000 in funds

Birmingham, Alabama Area

• Reported directly to the Associate Vice President and Chief Compliance officer during a 10 week internship
• Evaluated and recommended changes to CRNP credentialing and hiring process
• Facilitated assessment of new technology to manage hospital policies and procedures (implemented in 2017)

Bryan/College Station, Texas Area

• Marketed five product divisions by consistently maintaining an up-to-date working knowledge of new products, brand identity, marketing trends, and customer needs
• Developed and implemented online ordering system
• Cultivated relationships to ensure long term customer commitment and satisfaction
• Liaison between clients and creative services, ensuring accurate project execution

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Medical Group Management Association, Association for Future Healthcare Leaders

Ba, Marketing

Activities and Societies: Phi Beta Lambda (VP of External Affairs)