Loan Processor
Bmc/Keystone Home Mortgage
Glenside, Pennsylvania, United States
• Developed new processes and expertise to achieve average end-to-end loan processing times 15%-25% less than organization average, while leading efforts on Keystone Home Mortgage's most complex loan applications (e.g., self-employed applicants, first-time borrowers, and clients with problematic credit histories)• Saved organization an estimated 10% in office expenses per quarter by leading the implementation of a digital enhancement to business operations by coordinating with scanning services and software companies to ensure timelines and business requirements were met throughout the development of a new tool to optimize office operations• Synthesized raw data, analyzed results, and prepared detailed quarterly reporting of broker fees, loan product and property portfolio composition, and loan volumes to satisfy Pennsylvania Department of Banking and Securities requirements for the Mortgage Licensing Act• Assisted in the development of BMC/Keystone Home Mortgage’s 2021 - 2023 Marketing Plan by coordinating with third-party marketing agency to deliver overall business plan and new marketing materials to executive leadership• Established and maintained relationships with 500+ real estate agents, lenders, builders, and individual borrowers