We help hotels to optimize commercial performance with Revenue Management, Sales Management, e-commerce and Business Intelligence techniques. In addition we also take care of reservations management to deliver high quality pre-arrival service.

Big Data analysis for Hotel units.Business Intelligence reporting for essential hotel metrics.

• Responsible for business and people development for two commercial teams (Hotels & Vacation Rentals).• Holding regular calls and F2F meetings with HQ to go over Vacation Rental market in Greece as I am in full charge of this project in Greece. • Set the strategy and focus areas for the regions I manage.• Reporting to Regional manager (South EMEA).• Monitor hotels' and region’s performance based on specific sales and revenue management drivers. • Data analysis, generate and correlate several reports to draw conclusion, identify commercial opportunities, set and flex, if needed, the action plan. Usage of BI tool TABLEAU.• Visit with Account Managers top hotels to discuss sales and revenue management performance. Negotiate products implementations and proceed with relevant actions.• Monitoring competition, OTA's and Tour Operators (rate parity, hotels presence and new products).• Track local market news and changes such as flights schedule, new hotels development, distribution streams. • Organize along with my teams, workshops, webinars and participate to trade fairs as speaker. • Quarterly target forecasting – target setting for my regions and for the office.• Hold regular one 2 one meetings with team members to provide feedback, coach and guide them when needed.• Organize team meetings to discuss areas and hotels’ performance, company’s updates and update SWOT. • Hiring manager for Account manager and Account executive roles.• Quarterly performance review for all team members providing structural feedback.• Attend managerial trainings in headquarters.• Run projects on bigger region level (Greece, Croatia, Turkey and Bulgaria).

• Manage a portfolio of 50 tour operator contract agreements. • Introduce and negotiated new contract agreements with offline / online distributors.• Supervise and lead the reservations department. • Revise and reform contract agreements to improve sales metrics, achieve rate parity, reduce dependence on few accounts and be able to apply more dynamic pricing and distribution strategies. • Frequent site inspection and communication with distributors to maintain relationship and to evaluate sales performance. • Taking critical decisions (stop sales for offline/online channels, flash sales, extra allotment requests, release period adjustment etc). • Analyze sales KPI's (booking position, sales by room type, sales by travel agent, booking window, allotment coverage, RevPar, ADR) to evaluate performance, to determine sales potential.• Responsible for revenue management best practice standards: competitor analysis, environmental scanning, market modeling, distribution yield management, business mix yield management, inventory availability by channel, pricing control and new pricing concepts, booking position.• E-commerce: Supervised the development of brand new web sites for three hotels. Set up the booking engines, channel manager mapping, run digital campaigns (google, facebook, instagram), monitor an assess google analytics data. In two years hotels' web site contributed an additional 12% on room revenue. • Created several rate plans for the B2C online channels as well a rate matrix to implement dynamic pricing. > Revenue from OTAs raised by 350% contributing 20% of total hotels' revenue, ADR increase reached 50% compared to allotment rates.• Receive and processed group requests in relation to rates and agreement. • Attended international trade shows to promote sales and represent the company.

•Managing the effectiveness of the day-to-day Front Office operation,(supervising ten front desk agents, seven guest relation agents, two telephone operators and six porters) as well as Reservations (one supervisor and three agents). > Proper staff training on all ongoing and new Starwood procedures.> Ensure and supervise that the front desk operates as a team and all employees adhere to company policies and procedures.•Managing Accounts Receivable in relation to foreign and local Travel Agents. > Frequent communication with Travel Agents in order to agree on outstanding balance, payment days and clarification of discrepancies. > Monitoring cash flow, report to Rooms Division and General Manager.•Handling groups.> Ensure that room and function charges to master account are correct according to contract.> Advice the Front Desk team regarding needed actions.•Daily check of next day’s arrivals.> Ensure that the reserved room type has been allocated correctly to the reservation.> Cross check for rate discrepancies, deposit taken, transfers and special clients’ requests. •Daily check of next day’s departures.> Monitor clients’ credit to ensure there was no overbalance or overcharges. Apply resort credit.•Liaise with the Accounting Department for accounting and auditing related front office procedures.•Training and evaluation of subordinates.•Periodically rooms inspection to ensure cleanliness & well maintained status. •Handling strong customer complaints and providing swift solutions.•Monitoring rooms’ inventory as well as rooms’ allocation. •Regularly acting as Manager on duty in the hotel.•Preparation of weekly schedule based on hotels needs and budget. •Issuing cancelation and no-show fees for both travel agencies and individual clients. •Create various reports such as Travel Agents’ cash flow, productivity plan and nationality report.•Introduced techniques for maximization of in house up sales revenue.

•Managing the Front Desk, in total two shift leaders, two receptionists, one guest relation and two porters. •Reporting to General Manager on a daily basis about strong complaints, performance of front desk team, up sale results, VIP guest etc. •Training of reception team regarding handling complaints, up selling techniques and handling of reservations via phone. •Observe performance & give feedback to subordinates.•Revenue management analysis in collaboration with Rooms Division manager. Create various repots related to allotment cover, promotional prices cover, and nationality.•Monitoring rooms’ inventory as well as rooms’ allocation. •Periodically rooms inspection to ensure cleanliness & well maintained status. •Introduced techniques for maximization of in house up sales revenue> During past season, up sales revenue increased by 30%.

•Managing a team of 4 people for the development of an online distribution channel for hotel reservations.•Oversee the development of the web page regarding design, development, reservations and payment functionalities. •Run online marketing activities including Google AdWords, Facebook campaigns, affiliate marketing connections and email marketing campaigns.•Running weekly marketing campaigns using Mad Mimi (email marketing software). •Handling relationships and negotiate contract terms with hotel managers.•Tracking and monitoring web data through Google analytics. •The web page generated € 82.000 gross revenue one year with 52 hotel contracts and 180.000 unique visitors.

•Check in - Check out procedures implementing up salle methods for both rooms and restaurants.•Cashiering including credit cards, cash payments, and closing of travel agencies open accounts.•Handling reservations via phone, TARS (ACCOR’s reservations system), and walk in guests.

•Managed the guests’ files to efficiently deliver the check-in and out process.•Cashierging ,closing guest account , proceeding with payment and closing open accounts of travel agencies.•Implementing up sales techniques for rooms.-Best performer in terms of up sales for five consecutive months. •Concierge service including restaurants, limo, yatch service etc.-Member of LES CLEFS D’OR international •Night auditing checking and balancing credit cards, cash and debitor accounts.•Handling reservations via phone and for walk in guests.

Check in-Check out, cashiering, Concierge.

Order taking, cashiering, guest service, trained as Sommelier.