Technology Manager
Current- offer technical support to all the internal business teams, sustaining the overall development of Orange Money service- create technical requirements according to business specification and assure the proper development and implementation (time, quality & costs)- participate, coordinate and document different testing phases, before launching live new functionalities of the service (before signing the Acceptance document)- technical SPOC for external entities (Orange Romania… Show more - offer technical support to all the internal business teams, sustaining the overall development of Orange Money service- create technical requirements according to business specification and assure the proper development and implementation (time, quality & costs)- participate, coordinate and document different testing phases, before launching live new functionalities of the service (before signing the Acceptance document)- technical SPOC for external entities (Orange Romania, Orange Group or Suppliers)- integrate 3rd Parties / Suppliers solutions to Orange Money ecosystem- contract supervisor for IT externalization contract between Orange Group entities- participate to and coordinate the creation of Operational Level Agreement document (which contains the SLAs, Customer Complains, Incident management , Problem Management and Crisis Management flows and roles of each teams from different Orange Group entities)- operational tasks: receiving operational alerts & information about issues and incidents, and informing Top Management if necessary (for high priority incidents); followup the incidents escalation in order to be fixed in SLA, or to identify the root cause and the corrective actions; validate the timeframe for scheduled maintenance operations; followup the technical defined KPIs; Show less
