Laurie Egbert Email & Phone Number

Frederick, MD, US

Union Hall, Virginia, US

My role in one sentence: Provide support and training to users on a proprietary system used to build publications and reports like this InfoBrief (https://ncses.nsf.gov/pubs/nsf22308). Accomplishments-- Built the road map for the first help desk and knowledge base environment.-- Responsible for the successful launch of a help desk and knowledge base.

Tampa, FL, US

(Position went from contract to permanent hire.)Senior Training & Support Specialist at Kforce Inc. for PenBay Media in support of the National Science Foundation.This role works collaboratively as part of a cross-functional agile project team. I'm responsible for developing technical software training with accompanying documentation and learning.

North Bethesda, MD, US

• Accomplishments
• I held a major role in the planning and successful launch of our knowledge base used to support and train over 90,000 users. (Available at support.brightmls.com.)
• Served as Salesforce Knowledge Manager including administrative functions.
• Partnering with HR, co-launched our first Diversity Task Force (2020).Job Duties:
• Works independently as well as collaboratively with team members, business partners, and vendors to design & develop effective learning solutions focused on developing employees across the enterprise.
• Develop, analyze & challenge learning aims and objectives, working with Subject Matter Experts to design solutions that align with these.

North Bethesda, MD, US

Training in 2018 and earlier was delivered via lecture style seminars, hands-on training and virtual classes on Bright products and services. As of 2019 the delivery of all training has transitioned to video based learning platforms. I was responsible for over 85% of the preparation for this transition including programming accounts, recording & editing.

Rockville, MD, US

Develop and conduct lecture style seminars, hands-on training and virtual classes on MRIS products and other software products and/or packages. Assist in the development of course curriculum and teaching aids. Serves as a Subject Matter Expert (SME) on assigned products. Assist in creating scripts and outlines for E-learning courses and tutorial videos..

Rockville, MD, US

Provides support and resolution for escalated Support Center issues. Work with programmers to explain software problems and recommend program changes. Coordinate, schedule, process and perform installation and diagnostic tasks. Diagnose system hardware, software and operating system problems. Recommend or perform minor remedial actions to correct problems.

Rockville, MD, US

This role was solely responsible for the Learning and Development needs of all Support staff. Engaged in ongoing collaborative partnerships with key stakeholders to provide innovative solutions that will most effectively address the L&D needs of the department. PERFORMANCE IMPROVEMENT:Performed quality checks on all staff monthly. Served as the SME in.

Rockville, MD, US

Provided technical assistance and software support via phone to system customers; installing, modifying and making minor repairs to microcomputer hardware and software systems; and investigating and resolving computer software and hardware problems of customers.

Bachelor Of Science - Bs, Business Education (Concentration In Talent Development)

Associate Of Arts (A.A.), General Studies