Danielle Miholics Email & Phone Number

• Worked on various projects to elicit requirements from key stakeholders in order to create various solution documents, including SRDs, BRDs, process flows, technical requirements, etc.

Toronto, Canada Area

• Senior Business Systems Analyst/Senior Forms Analyst
• Helped to implement a new agile sprint-based JIRA intake process
• Worked with TETRIS team to most efficiently coordinate the project work with BAU work
• Provide initial analysis of scope, requirements, and other pertinent information
• Liaise between developers and clients to develop estimates and complete intakes
• Worked as Interim Forms Management Intake Lead beginning March 2021o Uploaded and assigned intakes to Forms Analysts in JIRAo Consolidated estimates from different areas of formso Liaised with senior management for.

Toronto, Canada Area

• Researched and wrote the best practices document for gender inclusive options on forms, to be used by the Ontario Public Service for forms development- Won a Values in Play (VIP) award from the Ministry of Government.
• Audited Central Forms Repository documents and flagged to respective ministries those that required amendment to be compliance with AODA legislation those
• Collaborated with summer students and other coworkers to establish inventories of forms for the purposes of identifying forms that need revision.
• Applied a utility to flag references in the meta-data of e-forms to prioritize and expedite forms that most required updating
• Performed outreach and support to all ministries, establishing a central liaison contact in each ministry as a point person to coordinate forms initiatives

Toronto, Canada Area

• Ministry of Government and Consumer ServicesForms Management Services
• Performed functional testing on French versions of forms, utilizing knowledge of form functions and French language
• Co-facilitated a logistics project with Surplus Assets Management to design a new ordering system and catalogue to improve efficiency and cost savings for SAM
• Conducted a jurisdictional scan for best industry practices in the Forms Management Services division for formats and accessibility compliance within Canada and abroad

Hamilton, Ontario

Process accounts payable transactions for multiple vendors and departments in the credit union.Work with QuickFields, LaserFiche, & Epichor. General Ledger balancing.

Oakville, Ontario

- Provide client-focussed financial services including customer transactions, negotiation of financial instruments, loans and investments, in accordance with advanced knowledge of policies and eligibility criteria, compliance requirements, assessment of risk evaluation factors and use of experienced personal judgment- Develop, maintain and manage ongoing.

Burlington, Ontario

Provided superior financial advice and services to members of the credit union, including opening registered accounts (RSPs, TFSAs, RESPs), GICs, and selling products (credit cards, insurance).

Oakville, Ontario

Worked temporarily at a tax consultant for the 2016 tax season to fill out tax returns for personal, self-employed and small business clients, as well as other duties as necessary. Work with ProFile and Quickbooks

Oakville, Ontario

• Provide daily financial services at various branches, moving between them as needed;
• Adapt to, consult with, and interact with different teams of coworkers and managers;
• Deliver seamless positive customer service experience to different client bases in accordance with consistent standards;
• Responsible to meet personal sales quotas;

Master Of Business Administration (M.B.A.), Business Administration, General, Minors: Supply Chain Management & Strategic Marketing, A

Minors: Strategic Marketing and Supply Chain Management

Bachelor Of Science Honours (B.Sc.H), Zoology/Animal Biology, Minor Psychology: Brain And Cognition

Activities and Societies: Jugglers of the University of Guelph, Invertebrate Peer Helper, ASL Beginner CourseGraduated June 2012

French Studies

5 week French immersion program (bursary through Canada J'Explore program)