• Worked on various projects to elicit requirements from key stakeholders in order to create various solution documents, including SRDs, BRDs, process flows, technical requirements, etc.

Senior Business Systems Analyst/Senior Forms Analyst• Helped to implement a new agile sprint-based JIRA intake process• Worked with TETRIS team to most efficiently coordinate the project work with BAU work• Provide initial analysis of scope, requirements, and other pertinent information• Liaise between developers and clients to develop estimates and complete intakes• Worked as Interim Forms Management Intake Lead beginning March 2021o Uploaded and assigned intakes to Forms Analysts in JIRAo Consolidated estimates from different areas of formso Liaised with senior management for approvalso Liaised with clients to provide cost estimates, approvals and other information as needed• Provide data analysis of intakes for department meetingso Breakdown of types of intakes, timelines, costs, number of intakes, etc.• Earned Lean Six Sigma Yellow Belt through courses at CIBC

• Researched and wrote the best practices document for gender inclusive options on forms, to be used by the Ontario Public Service for forms development- Won a Values in Play (VIP) award from the Ministry of Government and Consumer Services for my team's work on gender inclusive resourceso Developed a cross-ministry working group for input on best practices document.o Confirmed participation for ~50 members across 22 ministrieso Wrote and distributed all communication to working group members, including meeting minutes and surveys. o Did multiple presentations to working group on jurisdictional research for inclusive gender options• Audited Central Forms Repository documents and flagged to respective ministries those that required amendment to be compliance with AODA legislation those• Collaborated with summer students and other coworkers to establish inventories of forms for the purposes of identifying forms that need revision.• Applied a utility to flag references in the meta-data of e-forms to prioritize and expedite forms that most required updating• Performed outreach and support to all ministries, establishing a central liaison contact in each ministry as a point person to coordinate forms initiatives

Ministry of Government and Consumer ServicesForms Management Services• Performed functional testing on French versions of forms, utilizing knowledge of form functions and French language• Co-facilitated a logistics project with Surplus Assets Management to design a new ordering system and catalogue to improve efficiency and cost savings for SAM• Conducted a jurisdictional scan for best industry practices in the Forms Management Services division for formats and accessibility compliance within Canada and abroad

Process accounts payable transactions for multiple vendors and departments in the credit union.Work with QuickFields, LaserFiche, & Epichor. General Ledger balancing.

- Provide client-focussed financial services including customer transactions, negotiation of financial instruments, loans and investments, in accordance with advanced knowledge of policies and eligibility criteria, compliance requirements, assessment of risk evaluation factors and use of experienced personal judgment- Develop, maintain and manage ongoing client relationships, initiate interaction with clients, respond to client requests, problem-solve specific issues- Review, analyse and evaluate client financial needs to identify individual opportunities for products and services to eligible clients and to expand the business base for the stakeholders

Provided superior financial advice and services to members of the credit union, including opening registered accounts (RSPs, TFSAs, RESPs), GICs, and selling products (credit cards, insurance).

Worked temporarily at a tax consultant for the 2016 tax season to fill out tax returns for personal, self-employed and small business clients, as well as other duties as necessary. Work with ProFile and Quickbooks

•Provide daily financial services at various branches, moving between them as needed;•Adapt to, consult with, and interact with different teams of coworkers and managers;•Deliver seamless positive customer service experience to different client bases in accordance with consistent standards;•Responsible to meet personal sales quotas;