Thomas Legros Email & Phone Number

Annecy, Fr

Annecy-Le-Vieux, Auvergne-Rhône-Alpes, France

Responsible for two specialized branches dedicated to serving: French expatriates and British nationals, andSwiss residentsAs Branch Manager, I oversee strategic development, operational management, and commercial performance, ensuring growth and expansion of each entity.Key Achievements:- Implemented a targeted growth strategy, resulting in a 66% increase in the British and expatriate client portfolio managed within the branch.- Developed and executed a tailored relationship strategy to comply with international directives and regulations, leading to a 100% increase in relationship intensity and commercial results growth.- Established a comprehensive training and support program for the team on international banking and tax specificities, enhancing the quality of advisory services.- Optimized regulatory compliance processes, reducing processing times to accommodate the growing number of cases.- Improved customer satisfaction through a proactive approach fostering engagement. 2023 Net Promoter Score for the British & Expatriate branch: 100.- Conceptualized and developed a dedicated branch for Swiss-resident clientele.

Annecy-Le-Vieux, Auvergne-Rhône-Alpes, France

Responsible for the creation, launch, and management of a new branch dedicated to British clients and French expatriates. Tasked with expanding market share and international banking services while ensuring compliance with group recommendations and regulations.Key Achievements:- Designed and implemented a two-year development plan for the new branch- Recruited and trained a multilingual team of 3 specialists in international banking services- Developed and marketed a range of products and services tailored for expatriate and British clientele- Conceived and executed an action plan to meet regulatory requirements related to Know Your Customer (KYC) procedures- Established strategic partnerships with external stakeholders, resulting in an expanded range of products and services offeredSkills:- Agile Project Management- International Business Development and Client Acquisition Strategy- Multilingual Team Management and communication (ENFR)- Market Analysis and Competitive Intelligence in International Banking

Annecy-Le-Vieux, Auvergne-Rhône-Alpes, France

Reporting to the Customer Relationship Center Director. Responsible for analyzing, optimizing, and developing management tools to improve the commercial and operational performance of the Customer Relationship Center.Key Achievements:- Designed and developed an integrated CRM system, reducing time spent on follow-up and commercial proposal tracking by the sales force- Developed a dashboard management and steering tool for managers- Deployed and integrated an innovative lead management solution in collaboration with Marketing teams, benefiting all sales teams- Worked closely with Marketing teams to develop and optimize proactive solutions: Outbound call campaigns, targeting, and lead management- Trained 100 employees on the use of new proactivity tools (Solead) and demand management systems (Salesforce CRM), improving the organization's operational efficiencySkills:- Data Analysis and Business Intelligence- Deployment and Optimization of Management Tools- Project Management and Change Management- Interpersonal Communication and Training

Annecy-Le-Vieux, Rhône-Alpes, France

Responsible for providing personalized advice and marketing tailored insurance products and services.Key Achievements:- Successfully marketed Pacifica and Predica insurance offerings with a consultative approach- Implemented a proactive strategy and support system to enhance customer satisfaction- Exceeded commercial objectives by 120-125% on savings and insurance products- Provided technical and commercial support to new hires- Actively participated in digital transition, systematically utilizing online access- Developed synergies within the commercial network, primarily focused on marketing prevention offeringsSkills:- Insurance and Risk Prevention Consulting- Client Needs Analysis- Multichannel Commercial Relationship Management- Regulatory Compliance and Risk Management- Banking and Insurance Product Sales

Annecy (Haute-Savoie)

Responsible for the operational and commercial management of an international brand store, working directly with the Store Manager.Key Achievements:- Increased store revenue through continuous team training and development- Implemented a customer loyalty program, resulting in an improved retention rate- Managed and motivated a team of 4 sales associates, reducing turnover rate over a 2-year period- Optimized inventory management processes, improving product turnover- Developed and implemented a weekly reporting system to track key performance indicatorsSkills:- Team Management- Data Analysis and KPI Tracking- Commercial Strategy and Merchandising- Customer Relationship Management- Sales Reporting

Orléans, France

Responsible for creative strategy and visual content production for an association dedicated to youth and e-sports development.Key Achievements:- Designed and implemented a cohesive graphic charter, strengthening the association's visual identity- Created impactful print and web campaigns, increasing visibility by 40%- Developed a digital communication strategy, including the creation of templates and visuals for social -media, generating growth in online engagement- Optimized the creation process, reducing production time by 30% while maintaining high standardsSkills:- Visual Communication- Project Management- Organizational Leadership- Art Direction- Graphic Design- Agile Project Management

Entreprendre Et Développer Sa Clientèle Grâce Au Marketing Digital, Marketing Digital, Acquis

Cette certification atteste de mes compétences dans les domaines suivants : - Stratégies de marketing digital : Élaboration et mise en.

Bts, Management Des Unités Commerciales, Acquis

Activities and Societies: Secrétaire Association étudiantsGrâce à l'alternance, j'ai développé une expertise commerciale et de gestion.

Bac, Commerce, Major