Leha Combs Email & Phone Number

Yorktown, Va, Us

Yorktown, Va

*Answered and responded to incoming calls*Placed orders for customer requesting new devices when eligible for upgrade*Provided information and resolve any issues pertaining to customer’s concerns in a timely, courteous, and professional manner *Troubleshot devices if needed *Processed payments, payment arrangements, auto pay enrollments, and scheduled payment set up*Activate units *Processed rate plan and feature plan changes *Assisted with all account and subscriber… Show more *Answered and responded to incoming calls*Placed orders for customer requesting new devices when eligible for upgrade*Provided information and resolve any issues pertaining to customer’s concerns in a timely, courteous, and professional manner *Troubleshot devices if needed *Processed payments, payment arrangements, auto pay enrollments, and scheduled payment set up*Activate units *Processed rate plan and feature plan changes *Assisted with all account and subscriber level changes and updates*Provided assistance and helped resolve any issues pertaining to Virtual Representative’s customers in a timely manner*Answered incoming calls transferred by agents upon customer’s request*Process any overrides needed for non-eligibility services and features*Assisted in training for new hires Show less

Hampton, Va

* Liaison for the Human Resources Executive Compensation Department in which I oversee active and non-active Sprint/Nextel Board of Directors accounts* Managed, created, and organized a System to record and monitor all incoming requests from Direct Care Representatives and assigned requests to 48 agents daily, responsible for overseeing completed requests, enforced time management, ensured acceptable levels of quality after completion, reported agents weekly progress, advised agents of any… Show more * Liaison for the Human Resources Executive Compensation Department in which I oversee active and non-active Sprint/Nextel Board of Directors accounts* Managed, created, and organized a System to record and monitor all incoming requests from Direct Care Representatives and assigned requests to 48 agents daily, responsible for overseeing completed requests, enforced time management, ensured acceptable levels of quality after completion, reported agents weekly progress, advised agents of any policy changes daily, updated management daily regarding all activities pertaining to department’s work flow and paramount issues* Provided assistance with activations for the Employee Support Department* Responsible for the 7510 migration spreadsheet which included: placing order for each market, moving existing units from one account to another and analyzing and correcting any inaccurate information* Sent port in request for all customers, troubleshot all data network issue, assisted in deactivations, changing of rate plans and credit checks for former employee, responsible for activating and fulfilling customer's orders, managing and maintaining accounts, provided sales support, used web-based order entry and work flow tool to ensure orders move promptly through the Web Sales process* Excellent knowledge on all systems needed for everyday use, which included Microsoft Office, Internet Explorer, Ensemble and iCare (account systems), Windows 7 and below* Was appointed to work as a Support Matter Expert for the Ensemble (account system) conversion and helped train on new system Show less

Certification, A+ Certified Profes

Installation and setup, Upgrading, Repairs, Troubleshooting, Maintenance of desktops, laptops, printers, and all other peripherals. Plus.

Associate'S Degree, Medical/Clinical Assistant

Perform administrative and/or clinical tasks to support the work of physicians and other health professionals. Perform routine tasks.