Managed Services Engineer
CurrentCommunicate and manage critical issues with SDM and client business contact.Windows Defender monitoring and administering.Microsoft Intune deployment and device compliance administering.Troubleshooting technical issues such as email delivery failures or authentication problems.Managing the deployment of new features or functionality after they have been tested in a staging environmentMaintain and monitor the client's infrastructure and security.Daily Customer backup… Show more Communicate and manage critical issues with SDM and client business contact.Windows Defender monitoring and administering.Microsoft Intune deployment and device compliance administering.Troubleshooting technical issues such as email delivery failures or authentication problems.Managing the deployment of new features or functionality after they have been tested in a staging environmentMaintain and monitor the client's infrastructure and security.Daily Customer backup monitoring and troubleshooting.Providing clients with accurate, detailed and presentable monthly reports.Prepare documents and site manuals for new users.Ensuring that client and server anti-virus is up to date.Ensuring that Client servers have all Windows updates.Maintaining security by monitoring the system for potential vulnerabilities, identifying risks and taking action to mitigate them.Administer and support Office 365 suite configurations and policies.Analyse, troubleshoot and deliver Microsoft cloud solutions on Azure and Office 365 platforms.Administrating, configuring and setting up a cloud-based environment by evaluating, planning and deploying Microsoft Office 365.N-able patching and user management, Sentinel AV management and monitoring. Show less